Envision Emi Work Values

Daily Duties at Envision Emi:

• Developed and monitored sales efficiencies through specific Key Performance Indicators including conversion rate, days to close, and number of contacts to close • Developed and monitored a streamlined customer escalation system that led to an average 1.5 day reduction in time to resolution • Tracked effectiveness of training program through individual agent performance indicators. Implemented and monitored changes to reduce overall training curve • Acted as the Admissions department’s subject matter expert on all products, processes and software systems • Directly responsible for testing all online forms, landing pages and sales tools to determine customer behavior and to ensure they met business needs • Worked collaboratively with cross-functional teams on various projects to provide necessary data points to make key operational decisions

What they like about Envision Emi:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: