Envision Emi Work Values

Daily Duties at Envision Emi:

• Developed and monitored sales efficiencies through specific Key Performance Indicators including conversion rate, days to close, and number of contacts to close • Developed and monitored a streamlined customer escalation system that led to an average 1.5 day reduction in time to resolution • Tracked effectiveness of training program through individual agent performance indicators. Implemented and monitored changes to reduce overall training curve • Acted as the Admissions department’s subject matter expert on all products, processes and software systems • Directly responsible for testing all online forms, landing pages and sales tools to determine customer behavior and to ensure they met business needs • Worked collaboratively with cross-functional teams on various projects to provide necessary data points to make key operational decisions

What they like about Envision Emi:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration

Skills

Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox

These are some of the questions we asked our climbers about their experiences with Envision Emi: