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Envision Emi Work Values
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Daily Duties at Envision Emi:
• Developed and monitored sales efficiencies through specific Key Performance Indicators including conversion rate, days to close, and number of contacts to close • Developed and monitored a streamlined customer escalation system that led to an average 1.5 day reduction in time to resolution • Tracked effectiveness of training program through individual agent performance indicators. Implemented and monitored changes to reduce overall training curve • Acted as the Admissions department’s subject matter expert on all products, processes and software systems • Directly responsible for testing all online forms, landing pages and sales tools to determine customer behavior and to ensure they met business needs • Worked collaboratively with cross-functional teams on various projects to provide necessary data points to make key operational decisions
What they like about Envision Emi:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Washington, DC, Falls Church, VA, Contact Center Management, Training Development, Advanced Excel, Analytics, Reporting, Training Facilitation, NetSuite Administration
Skills
Reporting & Analytics, NetSuite CRM Administration , Advanced Microsoft Excel, Advanced Microsoft Office, Strong coaching and staff development skills, Metric and KPI implementation, Contact Center Start up, Outsourced vendor management , Ability to lead and motivate groups of people, Training Development & Facilitation, Microsoft SharePoint, ACD/IVR/Dialer Software: Altigen, Avaya, Interactive Intelligence and LiveVox
Information about Envision Emi
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $55,000
These are some of the questions we asked our climbers about their experiences with Envision Emi:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Envision Emi had these interests:
| Magazines | |
|---|---|
Fast Company |
Fast Company |
| Websites | |
| LinkedIn http://www.linkedin.com/pub/daniel-nelson-kangas/8b/48a/354 |
Linked in Profile |
| NPR http://www.npr.org |
NPR News |
