CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "escalation"

IT Consulting / IT Project Management / Business Analysis

Proven achievements in time management for sensitive pre-sales life cycles and through thorough planning and execution of fast-paced and ambiguous projects, simultaneously. Considered a highly effective leader with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills. Key skills include: Conflict Resolution Business Realization Project Integration Managing Budget Scope Man...

Tags for this Online Resume: Project/Program Delivery Management, defining business goals, resource management, schedule/cost/scope management, business realization management, risk management, stakeholder management, Communications, project integration, Project and Program standards, Work Breakdown Structure (WBS), methodologies and processes, methodology definition, metrics definition, process development and improvement, Talent Management, training, career paths, career development, capability/skills development and certifications/qualifications/credentials, Governance and Performance Management, performance reporting, issue escalation, information distribution, metrics/KPIs, compliance, financial management, PMO performance management,, Organizational Change Management, customer/stakeholder satisfaction, managing resistance, readiness assessment, stakeholder management, Knowledge Management, defining knowledge management policies, managing intellectual collateral/property, lessons learned, content management and collaboration, Strategic Planning, confirming strategic priorities, defining business goals and aligning to initiatives, environmental scanning, opportunity scoping and analysis, Contract development, negotiation, budgeting, conflict resolution, risk mitigation, cost and price modeling, profit & loss analysis, expert with Microsoft Word and Microsoft Excel, IT Service Management, ITIL methodologies, Agile Methodologies, PMI Project Management Methodologies, Project Management Professional (PMP) certification training with Project Management Institute (PMI) is underway with anticipated completion in early 2018

Customer Service Representative - 15 Years of Experience - Near 32904

BASED SKILLS 1. Have learned that in order to promptly resolve a customer's issue it is necessary to fully understand what the customer is calling about. My call center and marketing experience have taught that to me. 2. I have written business articles in English and Spanish that have been published in business publications. 3. I built my successful .business management consulting business by soliciting companies through c...

Tags for this Online Resume: Business Management, Call Center, Cold Calling, Communications, Consulting, Filing, Management, Publications, Spanish Language, Voice, call center, customer service representative

Engineer - 5 Years of Experience

Salesforce certified IT Professional seeking a challenging and rewarding opportunity to design and implement technical solutions thus contributing to the progress of the organization and self. 7+ years of IT experience of which 4+ years were spent on Salesforce platform as a developer and administrator. * Expert in leveraging Salesforce proprietary tools/languages to design complex business solutions. Involved in various le...

Tags for this Online Resume: APEX, SalesForce, Services, Triggers, Web, Web Services, Web Technologies, HyperText Markup Language, Management, WSDL

Help Desk Specialist - 20 Years of Experience - Near 80915-1204

Summary Over 37 years of customer facing experience in both a support and advisory role and also working with sales in a presales support mode, both onsite and by phone. Expertise in working with many types of computer systems and various applications from installation to training to troubleshooting to escalated customer issues. Experience at both a Fortune 50 and small technology company. Particularly strong in getting div...

Tags for this Online Resume: Asset Management, Desktop Computer, Hewlett Packard, HP/UX, IBM, Linux, Management, Mpe (HP Opp Sys), Novell, Novell Netware, linux, software

System Engineer - 12 Years of Experience - Near 08540

Professional Summary Over the course of twenty years I have acquired a wealth of knowledge and experience managing and supervising technical teams focused on customer satisfaction. I am an Insightful, results-driven IT professional motivated to drive projects from start to finish as part of a dynamic team. Display notable success participating in planning, analysis, and implementation of solutions in support of strategic bu...

Tags for this Online Resume: Networking, Systems Engineer, Team Lead, Information Technology, IT Management, Management, Spring, System Analyst, Certification for Information System Security Professional, Citrix, linux, javascript, it jobs, html, software

Sr Systems Admin/Tech Lead - 9+ Years Experience - Currently in Hoboken, NJ

Summary: * Have more than 9 years of IT experience including Java Development, Middleware Infrastructure Support, Infrastructure Upgrade, Automation Platforms * Currently working as a Technical Lead for Infrastructure Upgrade as part of Server End Of Life Program for a global financial services client also managing the team that is working on the upgrade * Leading account wide initiative of Automation/DevOps using Ansible, ...

Tags for this Online Resume: Servers, IBM WebSphere, Application Server, Applications, IBM, Troubleshooting, Monitoring, Tivoli, IBM WebSphere Application Server, Integrate, websphere application sever, Tivoli Directory Server, Pega Admin, Tomcat, Ansible, shell scripting, shell script, IBM HTTP Server, apache, Introscope, Jira, Confluence

Project Manager - 20 Years of Experience - Near 63123

Summary * Experienced Project Manager with background and knowledge in application development and infrastructure projects using tools such as JIRA, SharePoint and MS Terminal Server. * Proficient in defining project roadmaps and guiding through the SDLC process utilizing agile, waterfall, Scrum and other various methodologies. * Knowledgeable with Enterprise Architecture and the EA Integration and Design models. * Works ef...

Tags for this Online Resume: Use Cases, Acceptance Testing, Audit, Credit Card, Data Security, Development Methodology, Forth Programming Language, Microsoft Project, MS Project, it jobs, software, java

Sales Manager - 20 Years of Experience - Near 45744

plants Responsible for overall marketing and operations of entry door plant. Analyzed product costs vs margins, determined product offerings, directed outside marketing group in catalog design and content, initiated quality tracking and review process, interacted daily with customers and sales force on quotations and product and services, worked to reduce inventory levels and move obsolete items, handled and resolved custom...

Tags for this Online Resume: Outside Sales, Sales, Inventory, Microsoft Windows, Scheduling, Inside Sales, Account Management, Buying, Customer Accounts, Forecasting, inside sales, sales representative, outside sales, account manager

Director of Quality

quality management customer service process improvement safety compliance and team leadership. abilities Extraordinary program management regulatory requirements cross-functional collaboration process optimization training and conflict resolution. Superior organization and problem-solving skills program documentation management and mitigation Anderson Managed critical client relationships of up to $3.5M revenue resolved esc...

Tags for this Online Resume: Quality, Quality Assurance, Sales, Recruiting, Training, Services, Client Communications, Communications, Lead Generation, Management

Customer Service Supervisor - 20 Years of Experience - Near 23060

Summary of Experience I possess over twenty years of experience in customer service, customer service management and as Director of Customer Service. My experience has developed into a customer service style that is effective in any customer service environment. This ranges from face to face interactions and within call centers. As Director of Customer Service I have experience, reviewing and critiquing resumes along with s...

Tags for this Online Resume: ERISA, Profit Sharing, ACD, Automatic Call Distribution, Applications, Underwriter, Underwriting, Call Center, Coaching, Complaints, customer service, customer service representative, call center, sales

Production Manager

PROFESSIONAL SUMMARY Top-performing and innovative manager/chemical engineer with deep knowledge and extensive experience in the highly-demanding pharmaceutical manufacturing industry delivering products on-time and with high quality. Proven ability to lead teams up to 160 personnel and achieve best performance across multiple business lines. Skilled at identifying, recruiting, supervising and developing key talent for the ...

Tags for this Online Resume: Budgeting, Energy Conservation, HYGIENE, Operating Budget, Pharmaceutical, Supply Chain, Support, Chemical Plants, Quality, APL Programming Language

Human Resources Manager - 15 Years of Experience - Near 74066

COVER LETTER: Dear__________________: I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include a strong background in human resources management roles with experience in managing employee benefits, handling new hire recruitmen...

Tags for this Online Resume: Quickbooks, Social Media