Description
Salesforce certified IT Professional seeking a challenging and rewarding opportunity to design and implement technical solutions thus contributing to the progress of the organization and self. 7+ years of IT experience of which 4+ years were spent on Salesforce platform as a developer and administrator. * Expert in leveraging Salesforce proprietary tools/languages to design complex business solutions. Involved in various levels of Software Development Life Cycle following Waterfall and Agile Scrum methodologies. * Interacted directly with clients (both technical and functional) and managed design and delivery of complex business solutions. * Experienced creating design support and training documentation. * Strong experience with Sales cloud customization on Lead by defining the Lead process Assignment Rules Web-to-Lead & field mapping enable team selling on Account Teams Opportunities by configuring Price books and adding Price books for the products. * Experience Service cloud by implementing Email-to-Case Web-to-Case Assignment Escalation Auto-response rules on Case object implementing Service Console and Live agent. Proactive planner with excellent interpersonal skills, able to communicate and collaborate effectively with co-workers at all levels. Quick learner willing to adapt to the team/organizational environment.
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