CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "escalation"

Project Manager - 14 Years of Experience

PROFESSIONAL SUMMARY Technically Sophisticated Professional with experience in Project Management, IT Infrastructure, Service Delivery, ITIL Implementation, and Team Management. Significant infrastructure management experience of running operations in non-prod and production environments for support incident management, problem management, change management, build and deployment of pre-production environment. Establish and ...

Tags for this Online Resume: Its, JIRA, Root Cause Analysis, AutoSys, Unix, Quality, Coding, Configuration Management, Configure, Infrastructure

Engineer

I am seeking employment that will allow me to make full use of my Engineering experience in a Telecommunications, Wireless network and Wireless Services environment while allowing me to be a contributing and productive member of a team. I have recently worked on several projects for various companies and have consistently realized my objective of bringing every single project in on time and under budget. However, I have nev...

Ideal Companies: Verizon, AT&T, T-Mobile, Sprint, Metro PCS, Oracle, Apple.

Tags for this Online Resume: Wireless Netwrok, Core network, Mobile Network, Value added service

Business Analyst - 10 Years of Experience - Near 73165

SUMMARY A results-driven Business Analyst with a proven record of handling high profile escalations that meet or exceed customer requirements. Achieved a 100% on-time completion record in complex challenges. Proactively addresses organizational needs. Excellent collaboration skills with cross-functional stake-holders. Highly capable. Leverages innate attention to detail to drive customer satisfaction. Gets things done.

Tags for this Online Resume: Management, broadband, Business Analysis, Business Analyst, Ethernet, Logistics, FMS, Order Processing, Citrix, Microsoft Office, software

System Engineer - 3 Years of Experience - Near 60016

IT Engineer providing an advanced level of support for computer hardware software and networking tools. Able to develop test install configure and troubleshoot computer hardware and software. Provides a point of escalation for national/international support issues. This includes prioritization of projects and document creation. Most importantly responding to and resolving all application issues and processes. Problem resolu...

Tags for this Online Resume: Microsoft Windows, Microsoft Windows 7, Windows 7, Email, Information Technology, Infrastructure, System Support, Automation, Desktop Computer, IBM

Team Leader - 17 Years of Experience - Near 94087

I would like to obtain a Position to be part of the leading international company. I wish to have an ability to utilize all of my skills for new projects and possibilities within multicultural and dynamic environment with all my passion to work. . To be a part of an organized business process playing a major role in the implementation and consultation of IT projects through which, my previous experience and background could...

Tags for this Online Resume: Database, Networking, Oracle, Oracle Database, Application Support, Appraisals, Benefits, Compliance, Data Migration, Information Technology, sql, agile, software, Technical Account Manager, Customer Support Manager, Support Account Manager, Customer services, Services Sales, Csutomer Advocate, Critical situation manager, escalation manager

Program Manager - 4 Years of Experience - Near 18976

PROFILE Client Services Associate seeking a role in the Project Management and Implementations industry. Will approach all opportunities with a positive attitude and constant tactical awareness of the importance of teamwork, commitment and creativity. CONTACT EX PERIENCE Address 1519 Long Pond Drive Client Services Associate Warrington, PA 18976 Publicis Health, Present * Collaborate with client services department and othe...

Tags for this Online Resume: Adobe, Email, Google Analytics, Inside Sales, Management, Microsoft, Microsoft Office, Planning, Project Management, Sales, sales

Manager - 7 Years of Experience - Near 60185

PROFESSIONAL SUMMARY Professional Summary: IT professional focused on Technical Support and the customer experience. I had the drive to achieve the top Technical Support position which was a Principal Support Engineer. It was by request from a VP that I was promoted to a Support Delivery Manager role which I occupied for over 6.5 years. Managing large Mainframe product areas such as Database Management and Access & Complian...

Tags for this Online Resume: Information Technology, Support, Beta Testing, Compliance, Database, Documentation, IBM, IBM DB2 Database, Mainframe Computer, Management, software

Financial Specialist - 20 Years of Experience - Near 75006

and the Caribbean and our goal is to remediate risk exposure to JP Morgan as it applies to every new prospective employee and contractor to the firm. Our team works closely with the Human Resources Department Global Compliance and Risk and the enterprise Global PES Team. My primary role is responsible for supporting the existing processes procedures and controls in place in the Department of Global Security Department and p...

Tags for this Online Resume: Management, Spreadsheet, Underwriting, Annuity, ERISA, Insurance, compliance, finance, excel, audit

Business Analyst - 5 Years of Experience - Near 60466

Familiarity with source control concepts (checking in code, branching, checking out) * Experience writing scripts for automation processes. * Experience with mainframe applications * Experience with IBM technology suites * Experience with SQL, JAVA, Phython and C# programming languages. * Successfully implemented and deployed (systems upgrades, code changes, claim adjudication, application changes) releases across all 5 (IL...

Tags for this Online Resume: Management, Support, Quality, Services, Training, Analytical Skills, Customer Service, Research, PeopleSoft, Computer Aided Software Engineering

Compliance Manager - 16 Years of Experience - Near 43213

Career Summary * Dynamic entrepreneur who utilizes creativity, leadership and teamwork to design and execute solutions that creates customer value. * Experienced professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. * Business development leader with years of experience in technical auto claims and management team leadership. * E...

Tags for this Online Resume: Compliance, Support, Balance, Billing, Business Development, Call Center, Cellular, Corrective Actions, Cost Control, Customer Service, manager, management

Quality Assurance Specialist - 18 Years of Experience

CAREER SUMMARY DU - EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY (PJSC). March 2014 to December 2015 Analyst - Premium Contact Centre Operations, Dubai Responsible to monitor across all line of business the net promoters score, Repeat call drivers, long calls, call drops and quality of service by monitoring calls for Premium Customers. Duty and Responsibilities * Analyze operational practices and develop procedures to mee...

Tags for this Online Resume: Front Office, HR, Business Skills, Call Center, Complaints, Email, Filing, Management

Project Manager - 2 Years of Experience - Near 12304

SENIOR PROJECT MANAGER / Management Consultant (IT) Change Leadership: Interact Motivate Lead By Example: Nurture - foster - inspire - challenge - winning attitude * Excellent IT vision & Business acumen * Program Management (Governance) * Project Leadership:- 10+ years * Work closely with senior Directors, teams and the stakeholders ensuring that -projects of strategic importance are delivered to achieve the business objec...

Tags for this Online Resume: Management, Project Management, Applications, Oracle, PMBOK (Project Management Book of Knowledge), Project Management Office, Project Manager, SAP, Test