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Online Resumes with "escalation"
Mental Health Therapist
Summary of qualifications Provide quality oversight for assigned supervision and/or rehabilitation program functions provided to clients. Provide effective, innovative, and affordable offender management and rehabilitation solutions. Safely and effectively monitor and treat offenders living in our communities. Background encompasses a diversified experience in many areas of Human Services designed to promote mental stabilit...
Tags for this Online Resume: Therapy, Services, Computer Aided Software Engineering, Patient Counseling, Program Manager, Management, Attention to Detail, Communication Skills, Focus, HIV, physical therapist, physical therapy
Network Engineer - 5 Years of Experience - Near 92069
Summary IT Professional with over 10 years of experience in implementation/deployments, administration/service requests, Tier 2/3 escalation support/ticket resolution, change management, analysis, and troubleshooting various network technologies which includes proficiency in routing, routing protocols, switching, security, firewalls, voice, wireless and data center technologies. Technical Certifications & Skills * Cisco Cer...
Tags for this Online Resume: Lan/Wan, Local Area Network, Wide Area Network, Troubleshooting, Firewall, Its, Open Shortest Path First IGP, Security, Support, Switches, cisco, EIGRP
Manager - 14 Years of Experience - Near 21015
Tags for this Online Resume: Project Manager, Operations Manager, Electrical Engineer, Quality Manager, elevator / escalator, Maintenance, ISO, Management, Transportation, Documentation, Process / Procedure / Standards, Regulatory
Network Engineer - 20 Years of Experience - Near 75070
SUMMARY Pioneer founding member of the first IPTV center deploying the first ever IPTV services to a live customer (Dec 2005) Senior IPTV 4th Tier Network Support Specialists for ATT U-verse TAC. ATT is the 1st company to develop and deploy IPTV platforms, delivering next generation video and high-speed Gigabit Internet technologies for Triple Play services. Part of a team of SME's on IPTV network technologies and providing...
Tags for this Online Resume: Documentation, Ethernet, Gigabit Ethernet, Network Support, Networking, Rf, Support, Technical Support, CATV, Communications, software, agile, linux, AIC, SDN, CDN
Manager - 20 Years of Experience - Near 30013
Qualifications and Expertise: * Capital Budget forecast and spend responsibilities * Network Design * Internet Capacity Management * Hardware deployment * Visio Drawings * Network analysis and troubleshooting * Fiber optic placing & splicing and line construction * Installation and maintenance of routers * Customer Service * Site Management * Vendor Management * Manager/Supervisor of technicians and professionals * Data/voi...
Tags for this Online Resume: Cabling, Security, Voice, Wireless, AT&T, Blackberry, Forecasting, Messaging, Networking, POS, Key Retailing, Sales, retail manager, management, finance
Senior Customer Experience Manager
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
Network Engineer - 9 Years of Experience - Near 61701
Professional Summary * 8 years of experience in Networking and Security, including hands-on experience in providing network support, installation and analysis for a broad range of LAN / WAN communication systems. * Expert Level Knowledge about TCP/IP and OSI models. * Experience with designing, deploying and troubleshooting LAN, WAN, Frame-Relay, and Ether-channel. * Experience in Configuring & implementing VLAN, VTP, LAN s...
Tags for this Online Resume: Border Gateway Protocol, Cisco, Configure, Networking, Open Shortest Path First IGP, Routers, Switches, Troubleshooting, Documentation, Local Area Network
Network Administrator
Summary IT Professional with over 7 years of experience in networking tools, implementation/deployments, Tier 2/3 escalation support/ticket resolution, change management, analysis, and troubleshooting various network technologies which includes proficiency in routing, routing protocols BGP/OSPF/EIGRP, switching, security, firewalls, voice, wireless and data center technologies. Technical Certifications & Skills * Cisco Cert...
Tags for this Online Resume: Its, Monitoring, Routers, Security, Switches, Voice, Wireless, Firewall, Troubleshooting, IEEE
Financial Manager - 15 Years of Experience - Near 89122
SUMMARY Mortgage servicing executive, consultant, and mortgage loan originator, specializing in non-performing assets, regulatory compliance and loan administration. Significant experience implementing and managing mortgage servicing best practices to comply with GSE, CFPB, and National Mortgage Settlement. Dedicated to exceptional Call Center Customer Service and Resolution. Leadership strengths include talent acquisition ...
Tags for this Online Resume: Call Center, ACH, Customer Service, Engineering, High Net Worth, Insurance, Interactive Voice Response, Management, Monitoring, Planning
Electrical Engineer - 30 Years of Experience - Near 10550
Summary of Experience: I have more than 25 years of experience in electrical/mechanical construction on inspection projects. Examples of my relevant experience are as follows: Experience:2013 - Present: JCMS Engineering. Senior MEP Superintendent Working on the 2nd. Avenue Subway Project supervising the installation of all substation equipment, electrical distribution and, traction power rooms to ensure all installation is ...
Tags for this Online Resume: sheets, Inventory, Inventory management, Management, Needs Assessment, Project Management, Project Manager, Security, Security Systems, Construction, hvac, project manager, project engineer
Customer Service Manager - 20 Years of Experience - Near 98116
QUALIFICATIONS: * 12 years of Manager Experience at AT&T Mobility Call Center * Motivated, personable business professional with a talent for quickly mastering technology * Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing management talent and career building, results focus and inspirational leadership * Performed well under pressure, managing numerous competing prio...
Tags for this Online Resume: Technical Support, Coaching, Quality Assurance, Call Center, Seattle, WA, Team Building, Management, Customer Service, Leadership, Escalations, Change & Innovation, Strategic Thinking, Customer Focus, Career Building
Financial Specialist - 20 Years of Experience - Near 75134
Home Retention Specialist with High QA scores, high resolution for forbearance, modifications, workouts, customer inquiry one call resolution, Inbound and Outbound call center experience and background consistently surpass HRD and department goals. Centrus Auto Finance- Auto Collections: 11/14 - 3/2015 Research and update accounts according to account status disputes as it relates to delinquency resolution, status, amount d...
Tags for this Online Resume: Collections, call center, customer service, receptionist, leasing agent, front desk, Appraisals, AVAYA, Bankruptcy, Call Center, Credit Management, Data Entry, Documentation, Equity, Appraisals, AVAYA, Bankruptcy, Call Center, Credit Management, Data Entry, Documentation, Equity, Financial, Financial Statements, Insurance, Skip Tracing
