plants Responsible for overall marketing and operations of entry door plant. Analyzed product costs vs margins, determined product offerings, directed outside marketing group in catalog design and content, initiated quality tracking and review process, interacted daily with customers and sales force on quotations and product and services, worked to reduce inventory levels and move obsolete items, handled and resolved customer complaints. Inside Sales Manager: Directed Inside Sales staff in daily operations handling nationwide customer base. Insured all orders and quotations were processed and emails and inquiries answered accurately in timely manner, resolved escalated issues, trained employees, participated in team projects. Built outstanding customer relationships through outstanding customer support and continuous improvement. Inside Sales Representative: Managed orders and quotations from nationwide customer base and assisted outside sales force. Answered inquiries regarding product options, order status, technical guidance, direct point of contact to customers and consumers. Logistics and Production Scheduling: Determined daily truck routes for direct store deliveries based upon locations and order volumes, coordinated purchased raw material back hauls with customer deliveries, scheduled orders for production floor to meet required shipping, interacted with carriers on deliveries, issues, and negotiating freight rates. and customers. Assisted in smooth transition of orders handled & resolved customer concerns and issues trained plant representatives from Mexico insured no break in services and maintain strong relationships through continued customer support during US to Mexico plant move.

Highlights:

• Outside Sales
• Sales
• Inventory
• Microsoft Windows
• Scheduling
• Inside Sales
• Account Management
• Buying
• Customer Accounts
• Forecasting
• inside sales
• sales representative
• outside sales
• account manager