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Online Resumes with "metrics definition"
Project Manager - 18 Years of Experience - Near 08033
AREAS OF EXPERTISE Project methodologies: Initiation, Planning, Execution, Control, Closing Business process reengineering IT Process change and productivity improvement Client customer service and support Technology integration Prioritization and decision making Negotiation and vendor management Project tracking, communication and executive reporting International Cross-functional team building and leadership Analysis of b...
Tags for this Online Resume: Transportation, Distribution, Management, Project Management, Support, Leadership, Metrics, Voice, Services, Shared Services
IT Consulting / IT Project Management / Business Analysis
Proven achievements in time management for sensitive pre-sales life cycles and through thorough planning and execution of fast-paced and ambiguous projects, simultaneously. Considered a highly effective leader with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills. Key skills include: Conflict Resolution Business Realization Project Integration Managing Budget Scope Man...
Tags for this Online Resume: Project/Program Delivery Management, defining business goals, resource management, schedule/cost/scope management, business realization management, risk management, stakeholder management, Communications, project integration, Project and Program standards, Work Breakdown Structure (WBS), methodologies and processes, methodology definition, metrics definition, process development and improvement, Talent Management, training, career paths, career development, capability/skills development and certifications/qualifications/credentials, Governance and Performance Management, performance reporting, issue escalation, information distribution, metrics/KPIs, compliance, financial management, PMO performance management,, Organizational Change Management, customer/stakeholder satisfaction, managing resistance, readiness assessment, stakeholder management, Knowledge Management, defining knowledge management policies, managing intellectual collateral/property, lessons learned, content management and collaboration, Strategic Planning, confirming strategic priorities, defining business goals and aligning to initiatives, environmental scanning, opportunity scoping and analysis, Contract development, negotiation, budgeting, conflict resolution, risk mitigation, cost and price modeling, profit & loss analysis, expert with Microsoft Word and Microsoft Excel, IT Service Management, ITIL methodologies, Agile Methodologies, PMI Project Management Methodologies, Project Management Professional (PMP) certification training with Project Management Institute (PMI) is underway with anticipated completion in early 2018
Manager
Summary: Technology Executive, Manager and Analyst with extensive experience with IT Operations and Global Service Desk management. Have specific expertise in IT Governance, IT Service Management and ITIL Methodology design and implementation. Additional expertise with KPI identification and Metrics definition, design, collection and analysis to facilitate performance increases with IT Service Desk management.
Ideal Companies: Amazon, Hewlett-Packard
Tags for this Online Resume: Management, Project Management, Systems Analyst, Accounting, Financial, Financial Accounting, Intranet, Application Server, Applications, Incident Response
