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Online Resumes with "contact center"
Network Engineer - 15 Years of Experience - Near 93257
Tags for this Online Resume: Voice, Cisco, Cisco Unified Communications Manager, Communications, Telephony, Firepond Contact Center, Jabber, Technical Lead, Wireless, Management
Customer Service Manager - 15 Years of Experience - Near 32218
Tags for this Online Resume: Management, Call Center, Payroll, Quality Assurance, Scheduling, Test, Call Center Management, Customer Relationship Management, Customer Service, Firepond Contact Center
Network Architect - 16 Years of Experience - Near 75024
Summary 12 years' experience as a dependable Cisco CVP and Cisco UCCE enterprise application architect, with extensive hands on experience on the Cisco UCCE, UCCX and Cisco PCCE contact centers. Vertical experience in the designing, engineering, implementation and supporting a secure VoIP environment, networked with Cisco Routers and Switches. Extensive exposure to the Medical, Pharmaceutical, Government and Financial, Comm...
Tags for this Online Resume: Business Requirements, Firewall, Nuance, Troubleshooting, Unified Contact Center Enterprise, Voice, Java Programming Language, Microsoft Active Directory, Active Directory, C++ Programming Language, Cisco, UCCE, ICM, CVP, CUCM
Sales Engineer - 20 Years of Experience - Near 60192
Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. w...
Tags for this Online Resume: Integrate, Interactive Voice Response, Speech Recognition, PBX, CENTREX MATE/PLEXAR, CALL FLOW SCRIPTING, RECORDING, WFM, VOIP Engineer, UCCX, UCCE, Cloud, Hosted
Network Administrator - 20 Years of Experience - Near 07825
Areas of Expertise Data Center Management including Remote Access and Power Management Systems VMWare, Nutanix Juniper SSL VPN, InfoBlox DHCP/DNS, Cisco VPN, Cisco Scansafe, Bluecoat Caching Appliances Remedy Ticket Systems Cisco Unified Communications Manager, Unified Contact Center Express Microsoft Office Suite - proficient in Excel, Visio, PowerPoint and Access. Strong Communication, Experience Managing tight deadlines,...
Tags for this Online Resume: Infrastructure, Management, Quality, Quality Assurance, Quality Control, Real Estate, Support, Team Lead, Technical Support, Install
Operations - 20 Years of Experience - Near 75442
SUMMARY OF QUALIFICATIONS * 30 years of experience in telecommunications and network systems, installation (turn-key), maintenance, upgrade, repair and project management. * 25 years of experience in data network installation and maintenance. * 20 years of experience in management, sales, complete project planning and installation supervision for telecom and data systems. * Fully involved in ACD / Call Center setup, rollout...
Tags for this Online Resume: AVAYA, Distribution, Infrastructure, Microsoft, Microsoft Windows, Project Planning, Security, Telephony, AT&T, SBC, Nortel, Avaya, CS 1000, Symposium, Contact Center, Call Center, IVR, Microsoft, Server
Customer Service Manager - 20 Years of Experience - Near 76054
SUMMARY * Results-driven, enthusiastic, and energetic professional with strong Management, Customer Relations, Communication, and AREAS OF EXPERTISE * Strategic & Tactical Planning * Corporate Expansions * Budgeting & Forecasting * Inventory Control * Cost & Labor Controls * Shipping & Receiving * Auditing * Multi-Unit Management * Executive Administration * Developing Policy & Procedures * Business Analysis * Recruiting & ...
Tags for this Online Resume: Management, Call Center, P&L, Airlines, Billing, Financial, Financial Statements, Firepond Contact Center, Help Desk, Monthly Financial Statements, Call Center Manager
Project Manager - 15 Years of Experience - Near 78258
SUMMARY Senior Project Engineering Manager offering over 15 years experience successfully managing large enterprise implementations, integrations, and rollouts. In depth technology knowledge across multiple vendor platforms, combined with strategic business expertise culminates in comprehensive communications of technical visions clearly to both technical and business teams resulting in successful cradle to grave Implementa...
Tags for this Online Resume: Technical Writing, Training, Training Documentation, Documentation, Engineering, Information Technology, Project Management, Project Manager, agile, software, it jobs, html
System Engineer - 20 Years of Experience - Near 94588
Summary Seasoned IT professional with experience in legacy and IP telecommunications, service management, project management, vendor management Accomplishments * Led multiple successful implementations of hosted and premise call center systems and enterprise VoIP systems * Improved service department performance for ATI as Operations Manager * Primary support for major metropolitan region on behalf of a global technology co...
Tags for this Online Resume: MACs, Pbx, Troubleshooting, Legacy, Management, Messaging, Project Management, System design, SIP, VoIP, Contact Center, IVR
Quality Assurance Specialist - 7 Years of Experience - Near 60090
Professional Summary Over 7 years of experience in the field of Software Quality Assurance testing across different domains like the capital markets, contact centers and travel. Has a rich blend of experience in Application testing, Product testing with sound knowledge in automation and test management tools. * Expert in Aspect's Advanced List Management (ALM) module with good expertise in installation, upgradation of diffe...
Tags for this Online Resume: C Programming Language, Quality Assurance, Test, Agile, Agile Methodologies, Agile methodology, Amazon Web Services, Applications, Asset Liability Management, Automation, agile
Employment Interviewer - 6 Years of Experience
Areas of Expertise * Staff Training and Development * Hire personnel in accordance with company standards and according to labor and employment law * Administer salary and employee recognition * Conduct monthly, mid-year, and annual performance reviews * Manage departments composed of up to 120 staff members, to include interviewing, hiring, onboarding, training and guidance, discipline, and terminations * Project Coordinat...
Tags for this Online Resume: Call Center, Recruiting, Research, Retail, Communication Skills, Customer Service, Excellent Communication Skills, Fast-paced Environment, Firepond Contact Center, Focus, human resources, recruiter, customer service, hr, recruiting, employee relations, staffing
Manager - 20 Years of Experience - Near 34202
Qualifications Architecture Multifaceted Enterprise Architect working with client companies to define and validate Framework, IT and business needs: methodologies, approaches, modeling, blue prints, tools and techniques, knowledge management, infrastructure, support, integration, and organization. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxono...
Ideal Companies: Gartner, McKinsey, Tesla
Tags for this Online Resume: Quality, Quality Assurance, Sales, Infrastructure, ISO, Its, Oracle, Scheduling, Architect, Sofware-as-a-Service, it jobs, software, html, agile
