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Online Resumes with "contact center"
Call Center Executive | Customer Service | PMO | Process Management | Project Management | Sales | CRM
I am looking for an executive operating role within the consumer services industry. The position will be instrumental in building a world class customer center of excellence group and be a leading force in implementing the latest technologies for seamless omni- channel customer interactions. The role will serve as an advocate for the customer, have a relentless focus on innovative strategic thinking, and manage a team to g...
Tags for this Online Resume: Infrastructure, Call Center, Billing, Human Resources, Integrate, Accounts Receivable, Management, Root Cause Analysis, PMO, CRM, Sales, Customer Service, Salesforce, Project Management, Process Management
Director - 10 Years of Experience - Near 33020
SUMMARY A Strategic Program/Vendor Manager leader with experience in managing 23 global vendors, supporting a multi-language contact center in 9 countries with 3 direct reports. Implementing comprehensive development & compliance adherence programs, contract negotiations and chronic issue resolution for a global financial services business model supporting 3000 plus, BPO and internal employees. Strengths include: * Visionar...
Tags for this Online Resume: Compliance, Audit, Management, Vendor Management, Financial, Financial Services, Planning, Program Management, Services, Strategic Planning, Outsourcing
Manager - 15 Years of Experience - Near 23238
Tags for this Online Resume: ContactCenter, Manager, Richmond, Fredericksburg
Post-sales Implementation
Tags for this Online Resume: SIP, Avaya, SBC, Telephony, VOIP, Avaya Session/System Manager, IP/TCP, Voicemail, Call Center, Ova deployment, Remote Worker Configuration
Recruiter - 15 Years of Experience - Near 31820
Tags for this Online Resume: Recruiter, Benefit Plans, Benefits, Employee Relations, HR, Human Resources, Human Resources Information System, Integrate, Talent Acquisition, HR Business Partner, Manager
Customer Service Manager - 20 Years of Experience - Near 46160
Managed call centers in the U.S. Shanghai and Tokyo for Covance that drove a 99.8% on time performance result managing 1/3 of the Clinical Trials performed in the world. Launched a Department of Defense Human Resource Contact Center that earned a Center of Excellence Award from Purdue University for best in the country. Generated $3 million in revenue and cost savings with a 3 year Process Excellence / Six Sigma Program. Op...
Tags for this Online Resume: Customer Service, Contact Center, Call Center, Management, Director, Shared Services
Contact Center SME with over 20 Years of Experience - Near 20175
I am looking to build on my experience and expertise in the Contact Center arena where my ability to lead, train and develop a team of agents can be used after I help identify and bring up the facilities, technology and processes required to make the client successful.
Tags for this Online Resume: Technical Lead, Logistics, Management, Project Management, PC Support, Personal Computer, Software, Leadership
Operations/Business Development Executive
High-energy and successful Senior Level Operations and Business Development leader with a demonstrated track record of leading aggressive market penetration, channel development, and client relations’ strategies to deliver superior sales, revenue and profitability results. Deep understanding of market intelligence, competitive positioning and new product development activities that impact sales success in a fluid industry. ...
Ideal Companies: AT&T, Hilton Worldwide, TEKsystems, SAP, Salesforce, SYKES, Nike, Apple, Google,
Tags for this Online Resume: Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds, Vice President, Sales, Operations, Six Sigma, COPC
Chief Operating Officer Chief Information Officer Vice President Operations Vice President Customer Care
to obtain consulting or employment in IT, Operations, Customer Care where I can make significant contributions to improving company profitability
Tags for this Online Resume: Project Management, Change Management, Process Improvements, Information Technology, Consulting, Customer Relationship Management, Contact Center, SDLC, Leadership, Microsoft
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Customer Service Manager - 6 Years of Experience - Near 84074
EXPERIENCE SUMMARY * Extensively experienced and goal-oriented professional with 15+ years of experience in managing multiple voice and back office projects for large BPO's/Contact Centers and Telecom operators in the space of Mortgage Default management, Healthcare, customer complaint management cell, inbound customer service, outbound sales, verifications & transaction processing. * Hands on experience in Business consult...
Tags for this Online Resume: Call Center, Customer Service, Team Lead, Account Management, Bankruptcy, Budgetary, Clarify, Consulting, Health Care Industry, Management
Telecomm Specialist - 20 Years of Experience - Near 75034
PROFESSIONAL SUMMARY: * Exceptional leader with over 10 years of meeting and exceeding goals Network Engineer with 5+ years of experience in designing, installing, configuring, and maintaining network routers and switches. Cisco Certified Internetworking Professional with hands on experience working with routers, ASAs and switches, Cisco voice CUCM, Unity Express, CUPS, & UCCX 8.6 to 11.2. Calabrio/JTAPI. Thorough understan...
Tags for this Online Resume: Wide Area Network, Infrastructure, Local Area Network, broadband, DS, OC, Test, Networking, Troubleshooting, CAT
