Description
PROFESSIONAL SUMMARY: * Exceptional leader with over 10 years of meeting and exceeding goals Network Engineer with 5+ years of experience in designing, installing, configuring, and maintaining network routers and switches. Cisco Certified Internetworking Professional with hands on experience working with routers, ASAs and switches, Cisco voice CUCM, Unity Express, CUPS, & UCCX 8.6 to 11.2. Calabrio/JTAPI. Thorough understanding of OSI 7 layers and TCP/IP networking Extensive use of management processes to understand and solve different levels of technical issues in an effort to meet objectives. Innovative mix of leadership and communication skills to focus on higher levels of excellence Accomplished Cisco VOIP/UCCX implementation, Lead and senior infrastructure analyst with 11+ years of experience in end to end design, implementation, Testing, Support and Troubleshooting on Cisco Voice and data network. * 10 years of experience in Planning, Design, implementation and troubleshooting of Cisco Unified Communication and Unified Contact Center network. * Troubleshooting tools such as RTMT, DNA. * Extensively worked 10 years on Cisco ICM, CVP, CUCM, CUPS, UCCX, CCMP, CUIC, Gateways. * Extensively worked on Cisco VOIP, IPT, CUCM, Unity Connection, and Unity Express. * Proven Knowledge in Cisco Data, Routing and switching
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