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Online Resumes with "contact center"
Manager - 7 Years of Experience - Near 98674
Career Highlights * Managed a team on the successful deployment of a worldwide MPLS network. Migrating existing data centers and contact centers off of legacy systems to cloud based technology, along with providing the continued network support for both internal and external clients. - Directed multiple simultaneous projects according to schedule and budget successfully standardized Cisco data networks, and upgraded and/or ...
Tags for this Online Resume: Disaster Recovery, Help Desk, Budgeting, Transmissions, Security, Support, Telecommunications, Audit, Global Support, Information Technology
Project Manager - 20 Years of Experience - Near 77389
Summary An accomplished leader with a verifiable track record of formulating and executing advanced technology and business solutions while enriching customer service. Consulted with clients to determine project requirements and advocating for customer needs. Repeatedly achieved deliverables within budget and time frame. Ability to provide value to organizations through: * Develops trusted and close relationships with execu...
Tags for this Online Resume: Houston, Consulting, Contact Center, Interactive Voice Response, Financial Services, Planning, Retail, Cisco, Speech Recognition, Strategic Planning, Global Management
Software Specialist
Tags for this Online Resume: aura contact center, database design, analytical, implementation, end-user training, nortel, avaya
Telecomm Specialist - 8 Years of Experience - Near 07062
Profile Accomplished Project Manager, Requirements Analyst, Contact Center Designer, and Trainer, with a strong record of accomplishment supporting numerous large VoIP installations for customers across various industries, including healthcare, government, education and finance. This professional has driven teams and provided individual tailored consultation that included detailed requirements gathering, business assessment...
Tags for this Online Resume: Financial Industry, Contact Center, Management, Project Management, Project Manager, Voice, Voice Over Internet Protocol, Call Center, Call Center Management, DMS, Trainer/Instructor
Customer Service Manager
Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...
Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution
Vice President - 20 Years of Experience - Near 17050
Expertise in healthcare industry program management, contact center, financial and operating reporting, short and long term planning, budgeting, billing, P&L and account management operations, with focus on building solid teams, developing future leaders, containing costs, and continually enhancing service levels. Leader with a significant history of excellence in exceeding ambitious goals and operating profitable programs...
Tags for this Online Resume: Budgeting, Inventory, Monitoring, Business Development, Management, Medical, Metrics, Operating Systems, P&L, Quality, budgeting, management
Sales Engineer
Summary Expertise in communication equipment and services sales (voice/data equipment networks, security, contact center, video, cloud services) on-site presentations, demo room activities, marketing, customer service, technical service, equipment design, network design, project management and employee sales training programs that produce significant bottom line results through a changing environment.
Tags for this Online Resume: Technical Support, Sales Support, Sales Engineer, Telecommunications, Vendor Management, Consulting, Ethernet
Financial Manager, Branch or Department
SUMMARY OF QUALIFICATIONS * Extensive experience in credit management and call center operations. * Skilled at handling multiple tasks and projects simultaneously. * Effective problem-solver, Organizer, Team player. * Able to relate to people at many levels of business and management. * Successfully relocated and reestablished credit team form Baton Rouge to Atlanta and integrated into the Home Depot support infrastructure....
Tags for this Online Resume: Management, ACD, Automatic Call Distribution, Infrastructure, Vru, Accounting, Accounting Software, Data Warehouse, Firepond Contact Center, Payroll
Network Engineer - 10 Years of Experience - Near 77020
SUMMARY * 10 years of Extensive work experiences on Cisco Switches, Cisco Routers, Load Balancers & Cisco Firewalls. * Proficient experience in configuring Cisco Catalyst 2900,2960, 3560, 3750, 4500, 4900, Legacy Cat 6500 series and Nexus 7010, 5548 and 2248 switches and deep understanding of architecture. * Hands On experience Cisco IOS/IOS-XR/NX-OS, Juniper JUNOS for configuration & troubleshooting of routing protocols...
Tags for this Online Resume: Infrastructure, Software, Wireless, Multiprotocol Label Switching, T1, Virtual Private Network, Connectivity, Routing Information Protocol, Ssl, VISIO, Firewalls
Network Engineer - 9 Years of Experience - Near 9410
Senior Network Collaboration Engineer / Consultant highlights * Large experience with Cisco Collaboration Solutions as CUCM and CME / CUC and CUE / IM&P / UCCX / UCCE / CVP / CUSP and so * Cisco Jabber deployments for all supported platforms and customizations * Cisco Jabber Guest solution implementation and support in an Expressway scenario * Cisco Unified VCS and Expressway solutions and MRA / B2B border deployments * Lar...
Tags for this Online Resume: Account Manager, Architect, Documentation, Infrastructure, Networking, Voice, Troubleshooting, Asynchronous Transfer Mode (ATM), Frame Relay, Lan/Wan, Collaboration, Cisco, Spark, UCCE, CUCM, UCCX
Manager - 2 Years of Experience - Near 11414
Tags for this Online Resume: Business Plan, Leadership, Interpersonal Skills, Training, Quality Assurance, Operations, Benefits, Compensation, PHR, Human Resources, Office Management, Administrative Responsibilities, Scheduling, Technology, Workforce, Inventory, Staffing, Hiring, Recruitment, Coaching, Development, Microsoft Office, Contact Center, Food Safety, Building Relationships, Interviewing, Organizational Skills
Customer Service Manager - 14 Years of Experience - Near 85041
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD
