Description
Senior Network Collaboration Engineer / Consultant highlights * Large experience with Cisco Collaboration Solutions as CUCM and CME / CUC and CUE / IM&P / UCCX / UCCE / CVP / CUSP and so * Cisco Jabber deployments for all supported platforms and customizations * Cisco Jabber Guest solution implementation and support in an Expressway scenario * Cisco Unified VCS and Expressway solutions and MRA / B2B border deployments * Large experience deploying and troubleshooting CUBE scenarios * Cisco Telepresence Solutions as TMS / TMSXE and endpoints * Cisco Unified Border Element - CUBE * Cisco WebEx Cloud Solution * Cisco Contact Center Express / Contact Center Scripting, IVR and ACD * Cisco CVP - Customer Voice Portal deployments and Call Studio scripting * Cisco Contact Center Enterprise solutions as: Cisco ICM, PCCE, Cisco Finesse, CUIC, Media Sense, Quality Management, Interaction Manager and Social Miner solution * Large knowledge and experience in Cisco Unified Computing System (UCS) platforms * Implementing and troubleshooting QoS related to IP Telephony / Video environments * Cisco ISR Routers deployment and troubleshooting of data and collaboration solutions * PSTN Technologies Integration: R2-CAS, ISDN, SIP Proxies to IP PSTN as NGN * Advanced knowledge of Voice Signaling and Standard Protocols as SIP, H.323, MGCP, SCCP and voice and video codecs: G.711 / G.729 / G.722 and H.26X family * Strong experience troubleshooting different problems and integrations on Collaboration deployments * Solid knowledge on LAN technologies as: VLANs, GLBP, VRFs, static IP routing and dynamically as OSPF / EIGRP protocols Port-Channel and Link Aggregation (LACP, PGaP), etc * Solid knowledge and experience on WAN scenarios: Links activation and troubleshooting (Internet Dedicated Link / MPLS and so) as well as IP routing with ISIS / BGP, etc * Solid knowledge and experience in Windows Server 2012 and Microsoft infrastructure services as DNS, DHCP, Domain Controller, Active Directory, LDAP integrations and so * VMWare virtualization environments (vCenter, vSphere) * Basic knowledge of Linux Servers (Red Hat, CentOS and Debian) * Solid knowledge on AWS and Azure Cloud Architectures * Basic knowledge on cloud orchestration and automation tools as Puppet, Chef, Ansible and Cisco Cliqr * Basic knowledge on OpenStack architecture * Basic knowledge on SQL and NoSQL databases architecture MORE SKILLS * Large experience in architecting, designing, deploying and troubleshooting Cisco Collaboration and Customer Care Projects * Excellent communications and relationship with managers, PMPs, co-workers and team * Technical team leader focused in deals, efficiency, improving results and team engagement * Good business related-IT necessities understanding, always looking for new opportunities and proposing technology solutions that can improve our customer's business.
Accomplishments
Highlights:
Keywords
