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Online Resumes with "contact center"
Customer Service Manager - 18 Years of Experience - Near 48081
CAREER SUMMARY Results-driven and growth-focused management executive with more than 18 years of progressive success in contact center management for small to medium-sized business and Fortune 500 corporations. Proven track record of delivering results in high volume high visibility environments. Strong directional communication skills and knowledge of call center technology such as ACD systems, IVR, PBX, IEX/TCS, and CMS. ...
Tags for this Online Resume: Account Management, Business Development, Management, Sales, Sales Training, Support, Training, Financial, Call Center, Call Center Management, customer service, call center, leadership
Insurance Trainer, CMS AEP - 20 Years of Experience - Near 75006
Profile Training Director and Marketing Manager with a proven record of acccomplishment. Proficient in needs analysis, curriculum development, delivery, and post-curriculum follow up. Instills an expectation of success in sales or customer service. Known and respected for mastery of complex information, flexibility, and working with confidential data while maintaining strict compliance with marketing and privacy regulation...
Tags for this Online Resume: Compliance, Insurance, Account Management, Applications, Call Center, Consulting, Trainer
Software Sales Representative - 15 Years of Experience - Near 19026
CAREER HIGHLIGHTS * Extensive experience selling complex strategic Enterprise solutions to CEO, CFO, CIO and CMOs. Closed and supported Medium, Large, National & Global Accounts. Major focus on Enterprise Software, Consulting service, Contact Center, Workforce solutions, BPO, Professional Services, Financial Impact, BI/Analytics, Negotiations and Strong Relationships. * Major proponent of Salesforce/CRM to consistently driv...
Tags for this Online Resume: Banking Industry, Business Intelligence, Call Center, Data Warehouse, Hardware/Systems, Outsourcing, Sales, Web, Web Development, Web Technologies, sales, outside sales, sales representative, account manager, business development, sales manager, VP sales, account executive, technical sales
Software Engineer
To obtain a Senior Contact Center Professional Services/Consulting position in an industry-leading organization where my proactive/self-disciplined style, technical/business experience, and educational background can be fully utilized.
Tags for this Online Resume: Siebel, Forecasting, Software, Staffing, Computer Telephony Integration, Computer Telephony Integration (CTI), C Programming Language, Business Analysis, Business Analyst, Integrate, Genesys
Revenue Agent - 6 Years of Experience - Near 30274
Areas of Expertise * Customer Service / Sales Analysis * Administrative Coordination * Financial and Collections Analysis * Banking Deposits and Cash Verification * Cross-Functional Processes * Debt Collections Management * Sales Forecasting and Goal Setting * Office Management * Month-end Reporting * Process Improvement * Operations Coordination * Outside and Inside Sales * 95%+ Performance Rating * Customer Escalations * ...
Tags for this Online Resume: Deposits, Management, Sales, Firepond Contact Center, Account Management, Banking Industry, Customer Service, Financial, Forecasting, Goal Setting, excel
Project Manager - 16 Years of Experience - Near 80002
Tags for this Online Resume: Call Center, Firepond Contact Center, Integrate, Project Management Office, Infrastructure, Management, Microsoft, Active Directory, Cisco, Interactive Voice Response, agile, software, linux
President - 20 Years of Experience - Near 44017
Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS Sales * During my five years as President of Ameridial, annual revenue grew from $22M to $40M delivered the b...
Tags for this Online Resume: Call Center, Leadership, Management, Program Management, Retail, Site Selections, Start-ups, Voice, Pricing, sales, management, CRM, Coaching, Customer Service, Business Development, Outsourcing, Contact Center
Customer Service Supervisor - 10 Years of Experience - Near 60101
An accomplished and dynamic supervisor with proven success in managing employees achieving improved productivity goals is seeking a position, as a Contact Center Supervisor.
Tags for this Online Resume: Troubleshooting, Email, Firepond Contact Center, Social Media, SAP, Configure, Desktop Computer, ISO, ISO 9001, Laptop Computer
Senior Telecomm Specialist - 25 Years of Experience - San Jose CA
Results-driven highly skilled Channel Manager with more than 25 years of experience designing, selling and implementing business voice and data communication solutions. Able to increase sales revenue and customer satisfaction with open and clear communication, technical knowledge and sales expertise. Able to assist Sales Executives in the field and help them achieve their sales quotas. Certified on 10 manufacturer phone sys...
Ideal Companies: Advantel Networks, Reaction Communications, Windstream Communications
Tags for this Online Resume: Sales, Sales Engineer, Hardware/Systems, Business Development, Business Development Manager, Software, Call Center, Interactive Voice Response, AVAYA, UCaaS, CCaaS, VoIP, Mitel, Wi-Fi, LAN, SDN, SDWAN, Carrier, Data Switch, Contact Center, Channel Manager
Sales Manager - 13 Years of Experience - Near 32258
Tags for this Online Resume: Call Center, Insurance, Medicare, Telemarketing, Budgeting, Firepond Contact Center, Operating Budget, Annuity, BDC, Health Insurance, inside sales, sales representative, sales, account manager
Project Manager - 17 Years of Experience - Near 76036
Summary: PgM & PM: PMI / PMP Certified Project Manager Infrastructure: ITIL Foundation Certified Application Development: PMI / ACP - Agile Certified Practitioner & Certified Scrum Master Quality & Process: Six Sigma Black Belt Certified (Yellow Belt & Green Belt as well) Past VP of Finance for the Fort Worth Chapter of the Project Management Institute -PMI. Proven Leader with outstanding deliverables focused performance. A...
Tags for this Online Resume: Infrastructure, SDLC, IT Project Manager, agile, PMP, IT Program Manager, Scrum Master
Project Manager - 11 Years of Experience - Near 78240
An accomplished and result oriented leader with 11+ years of progressive experience in varied roles. Experience in partnering with clients, vendors and various teams across the Enterprise various LoBs to execute high complexity assignments primarily in insurance and contact center domains to help clients achieve their long term strategic objectives. Over the last decade have been working as a Business Intelligence Practitio...
Tags for this Online Resume: Business Objects, ETL, Extract Transform Load Tools, Informatica, Audit, Automation, Its, Risk Assessment, SAS, Insurance
