Description
Profile Accomplished Project Manager, Requirements Analyst, Contact Center Designer, and Trainer, with a strong record of accomplishment supporting numerous large VoIP installations for customers across various industries, including healthcare, government, education and finance. This professional has driven teams and provided individual tailored consultation that included detailed requirements gathering, business assessment, multi-tiered group coordination, strategy and process development, and solution design and implementation. Adept at liaising among user and technical groups to enhance communication, identify opportunities for improvement, optimize new processes and services, and maximize operational effectiveness, particularly as it relates to contact center operations and VoIP services.
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