Description
Career Highlights * Managed a team on the successful deployment of a worldwide MPLS network. Migrating existing data centers and contact centers off of legacy systems to cloud based technology, along with providing the continued network support for both internal and external clients. - Directed multiple simultaneous projects according to schedule and budget successfully standardized Cisco data networks, and upgraded and/or migrated major Telephony networks (Avaya, Cisco UCCE, Aspect, i3). - Led the successful implementation of 18 BPO sites for multiple Fortune 500 companies in the domestic US, APAC & EMEA, resulting in seamless delivery with no hot-cut & zero downtime. Built and established the necessary technology, telecom and network infrastructure for each site within budget ranging from 100k - 15m. - Recognized for building and managing high-performing on and offshore IT teams of more than 500 employees that deliver 24/7 IT support and monitoring of critical IT systems. - Spearheaded major organizational culture change by developing comprehensive standards of policy, procedure & implementation, slashing new site build-out by 30%, dramatically reducing costs & increasing efficiency. - Transitioned Xerox's IT services group into a single shared services group which encompassed Network, Telephony and implementation supporting over 50,000 global employees. - Supported new business development as technical subject matter expert expanding footprint with projected additional revenues of $30M. Presented detailed analysis on ease of implementation, infrastructure, and IT security. - Built a Network Operations Center (NOC/GNOC) and managed the team to deliver 24/7/365 supporting 30 sites ensured 95.5% uptime for all circuits and critical network/telephony endpoints via effective monitoring and issue resolution. Areas of Expertise Technology Strategy & Direction Team Leadership & Cohesion IT Project Management Vendor Relations Client Satisfaction Customer Relationship Management IT Infrastructure Design & Management IT Security Data Outsourcing Merger & Acquisition Consolidation Help Desk Management Change Management P&L Ownership Solution Deployment
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Chief Of Staff Overseeing It | It Director, Global It Service Delivery | 6/2017 - 11/2017 |
| Rca | Chief Of Staff Overseeing It / The Cto Of A Growing Business | 7/2015 - 6/2017 |
| Xerox | Vice President Of Technology | 1/2009 - 7/2015 |
| Affiliated Computer Services | It Vice President Of Technology / Director | 1/2002 - 1/2009 |
| Cyber Rep | It Director / Manager Network Administrator | 1/2000 - 1/2002 |
Accomplishments
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