Description
EXPERIENCE SUMMARY * Extensively experienced and goal-oriented professional with 15+ years of experience in managing multiple voice and back office projects for large BPO's/Contact Centers and Telecom operators in the space of Mortgage Default management, Healthcare, customer complaint management cell, inbound customer service, outbound sales, verifications & transaction processing. * Hands on experience in Business consulting, process improvement and transformational projects like Lean, Automation projects and Re-engineering projects * An astute individual with excellent relationship management skills in dealing with customers, vendors and cross functional departments * Experienced in transition both remote and onsite with strong knowledge of process mapping, Value Stream Mapping, best practices identification * Adequate exposure to project management and Green and Lean Sigma * Transforming and enhancing support service management capabilities
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