Description
Summary Seasoned IT professional with experience in legacy and IP telecommunications, service management, project management, vendor management Accomplishments * Led multiple successful implementations of hosted and premise call center systems and enterprise VoIP systems * Improved service department performance for ATI as Operations Manager * Primary support for major metropolitan region on behalf of a global technology company * Advanced to leadership positions at last two employers Key Strengths * * Strong communicator * Goal oriented approach Accomplishments * Led multiple successful implementations of hosted and premise call center systems and enterprise VoIP systems * Improved service department performance for ATI as Operations Manager * Primary support for major metropolitan region on behalf of a global technology company * Advanced to leadership positions at last two employers Key Strengths * * Strong communicator * Goal oriented approach
Accomplishments
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