CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "call center operations "

Customer Service Supervisor

SUMMARY Accomplished enthusiastic professional with extensive experience in customer call center operations. Proven results and awards in a variety of hands-on roles, as both team member and manager. With a reputation for providing excellent customer service and managing through crisis, increase department client satisfaction, productivity and client retention by utilizing active listening and negotiating techniques and eff...

Tags for this Online Resume: Benefits, Cobra, Call Center, Insurance, Communications, CT, Customer Service, Data Analysis, Database, Diversity

Customer Service Manager - 20 Years of Experience - Near 18708

Qualifications Profile Analytical and skilled Operations and Customer Service professional with 30 years of multifaceted and progressively responsible expertise in leading client services and call center operations across diverse market industries. * Skilled in managing client relationships to maintain key performance indicators, resolve issues, ensure continued satisfaction, and maximize growth opportunities. * Proven busi...

Tags for this Online Resume: Documentation, Root Cause Analysis, Statistics, Book of business, Management, Operational Efficiencies, Process Improvements, Project Management, Customer Service, Services, customer service, call center, customer relationship management, Client Relationship

Quality Assurance Director - 10 Years of Experience - Near 19138

Areas of Expertise Strategic Planning & Operations Performance & Process Improvement Lean Six Sigma Methodologies Business Development Change Management Vendor Management Contract Negotiations Financial Budgeting & Analysis Workflow Optimization Systems Implementation Quality Assurance Team Building Revenue Cycle Management Practice Management Call Center Operations Medicare Compliance

Tags for this Online Resume: Strategic Initiatives, Accounts Receivable, Workflow Optimization, Practice Management, Insurance, Operations, Budgeting & Analysis, Planning, Lean Six Sigma Black Belt, Process Improvement, Change Management, Systems Implementation, Revenue Cycle Management, Contract Negotiations, healthcare, Training, Patient Experience

Supervisor - 15 Years of Experience - Near 33021

Dynamic, goal-oriented, results-driven Business and Financial Industry Professional with diverse experience and extensive knowledge of Management, Analytics, Banking, Sales, Training and Development. CORE STRENGTHS Team Management and Training New Account Growth & Development Cross-Selling Product Portfolio Maximizing Customer Profitability Business Development Initiatives Market & Competitive Analysis Customer Relationship...

Tags for this Online Resume: Management, Project Management, Banking, Policies and Procedures, Due Diligence, Operations, Business Analysis, Business Analyst, Call Center, Financial

Sales Manager - 20 Years of Experience - Near 48081

Trainer, coach and motivator looking for a new opportunity with growth potential. Over 20 years of sales leadership experience, including Regional VP, multi-campus level positions, as well as Retail Mgmt and Market Leader experience. Expert communicator with CEO's, Presidents, peers and sales people. Seeking leadership opportunities in Retail (District Mgr.), Call Center Operations, Healthcare and Education.

Ideal Companies: EDMC (Education Management Corporation), Wayne State University, Learning Care Group, inc.

Tags for this Online Resume: Detroit, Regional Vice President, Director, Trainer, Motivator, Change management, Leader, Policies and Procedures, Scheduling, Budgeting, Leadership, Audit, Complaints, Inventory, Management, training, Sales

Administrative Assistant - 20 Years of Experience - Near 30213

Summary of Experiences Detail-oriented Business Support Professional with over 20 years' experience and expertise in call center operations-customer service, documentation, reporting-business analysis, quality assurance, account management, account receivables, account payables, project management, administration & supervision. Supported the firm by providing administrative support, tracking and analyzing the firm's perform...

Tags for this Online Resume: Management, Quality Assurance, Security, Test, Brio, Call Center, Customer Service, Inventory, Microsoft, Microsoft Access, administrative, administrative assistant, customer service, telecommute, staffing, clerical, sales, data entry

President - 20 Years of Experience - Near 44017

Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...

Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management

Call Center Operations - Center Manager/Director

Customer Service Manager - 20 Years of Experience - Near 34725

SUMMARY Dynamic Operations Manager with extensive experience in Call Center operations. Highly regarded operations leader with 22 plus years in Call Center Management, with the ability to deliver top performance. Top ranked Senior Leader. I manage team to deliver consistent successful performance. I specialized in launching new start-up technical and customer service accounts, Chat programs, CRM and Strong ability to evalua...

Tags for this Online Resume: Billing, AT&T, Audit, BAR, Bilingual, Call Center, Call Center Management, Corel, Customer Relationship Management, Customer Service

Manager - 6 Years of Experience - Near 32771

Self-motivated and organized business professional; skilled in orchestrating operation projects in a dynamic and challenging business environment. Extensive experience in Call Centers, Operations Management, Project Management, Client Services and Scheduling Management. Strong understanding of work group tasks. Dynamic office and computer skills. Success guiding sizeable cross-functional teams as well as training, coac...

Tags for this Online Resume: Microsoft PowerPoint, Sales, Sales Reports, Documentation, Management, Scheduling, Administrative Tasks, Audit, Back Office, Consulting, manager, Customer Service Manager, Dispatch Manager, Operations, Inforation Techology

Customer Service Manager - 20 Years of Experience - Near 20904

Summary Talented and forward-thinking professional with 25 years proven track record of success turning around Call Center operational performance by managing people, processes, enhancing organization structure, and developing skilled teams. Results oriented, decisive leader with proven success in operations and project management. Thrives under pressure diplomatic and tactful with professionals at all levels. Recognized fo...

Tags for this Online Resume: Interactive Voice Response, Management, Outsourcing, Vendor Management, Voice, Call Center, Call Center Service, Customer Service, Inside Sales, Order Entry

General Manager - 7 Years of Experience - Near 15229

PROFESSIONAL SUMMARY * 20 plus years experience as a Manager, Customer Relations Specialist and Sales Associate working for industry leading retail, health care, food service and financial service organizations. * Proven ability to manage complex operational, administrative, customer service and sales support initiatives with a consistent track record of meeting or exceeding all performance based objectives. * Knowledgeable...

Tags for this Online Resume: Business Development, Call Center, Consulting, Customer Service, Financial, Financial Industry, Food Service, Health Care Industry, Human Resources, Inventory