Qualifications Profile Analytical and skilled Operations and Customer Service professional with 30 years of multifaceted and progressively responsible expertise in leading client services and call center operations across diverse market industries. * Skilled in managing client relationships to maintain key performance indicators, resolve issues, ensure continued satisfaction, and maximize growth opportunities. * Proven business acumen, with demonstrated success in managing multi-million-dollar budget, maintaining timely product knowledge, and fostering process improvements and operational efficiencies. * Collaborative leader and communicator, able to select, train, and develop talented professional teams. * Excellent project management talents capable of leading teams to complete projects within strict time and budget constraints.

Highlights:

• Documentation
• Root Cause Analysis
• Statistics
• Book of business
• Management
• Operational Efficiencies
• Process Improvements
• Project Management
• Customer Service
• Services
• customer service
• call center
• customer relationship management
• Client Relationship