SUMMARY Accomplished enthusiastic professional with extensive experience in customer call center operations. Proven results and awards in a variety of hands-on roles, as both team member and manager. With a reputation for providing excellent customer service and managing through crisis, increase department client satisfaction, productivity and client retention by utilizing active listening and negotiating techniques and effectively resolving escalated customer issues. Participate on cross-functional teams, develop standardized policies and procedures, test and train team on new systems. Team member who takes initiative, works independently, reliable and handles pressure well.

Highlights:

• Benefits
• Cobra
• Call Center
• Insurance
• Communications
• CT
• Customer Service
• Data Analysis
• Database
• Diversity