SUMMARY Dynamic Operations Manager with extensive experience in Call Center operations. Highly regarded operations leader with 22 plus years in Call Center Management, with the ability to deliver top performance. Top ranked Senior Leader. I manage team to deliver consistent successful performance. I specialized in launching new start-up technical and customer service accounts, Chat programs, CRM and Strong ability to evaluate operational needs and implement strategies that increase productivity, plans for success, enhance quality, goal setting, and cost effectiveness. Thrive in a deadline-driven environment. Bilingual, Quality assurance resulting in a happy customer, motivate employees increasing VOC from 65 to 90 percent. * Critical Thinking Results Focused Problem Solver * Communicates effectively * Training and auditing * Proven track record to develop team * Keep upper management in the loop.

Highlights:

• Billing
• AT&T
• Audit
• BAR
• Bilingual
• Call Center
• Call Center Management
• Corel
• Customer Relationship Management
• Customer Service