Summary Talented and forward-thinking professional with 25 years proven track record of success turning around Call Center operational performance by managing people, processes, enhancing organization structure, and developing skilled teams. Results oriented, decisive leader with proven success in operations and project management. Thrives under pressure diplomatic and tactful with professionals at all levels. Recognized for ability to negotiate, manage and deliver positive results. Management Strengths Include: - Call Center Expert - Planning & Budgeting - Contract Negotiations - Organizational Restructuring - New Market Penetration - Key Account Management - Project Management - Team Building/Motivation - Revenue and Profit Growth - Customer Service Advocate - Employee Development - Leading Change qaulity technology -

Highlights:

• Interactive Voice Response
• Management
• Outsourcing
• Vendor Management
• Voice
• Call Center
• Call Center Service
• Customer Service
• Inside Sales
• Order Entry