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Online Resumes with "call center operations "
Senior Call Center Operations Leader
Guide, Develop and lead call/collections center staff.
Tags for this Online Resume: Site Management, Operational Leadership, Staff Development, Coach, Effective, Results
Call Center Operations Analyst | 10 years experience
Tags for this Online Resume: Operations, Analyst, Workforce, Human Resources
Call Center Director - 18 years experience - Denver, CO
Seasoned Call Center Operations and Sales Operations Management Executive with 18+ years leadership experience ♦ Efficiency specialist, implementing best practices, achieving SLAs, and improving KPIs ♦ Skilled technology analyst, implementing leading-edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Competitive professional who thrives in a high-expectation, high-stress environment ♦ C...
Customer Service Manager - 15 Years of Experience - Near 34684
My skills and expertise lend themselves to the following situations: start-up, clean-up, acquisition integration, developing new business, vertical marketing, introducing new technologies and the creation and mentoring of highly productive teams. I am a hands-on successful manager with a reputation for increasing sales, lowering expenses, improving profit as well as customer satisfaction. My strengths lie in combining soun...
Ideal Companies: Open to all opportunities
Tags for this Online Resume: Customer Service Manager, Call Center Operations Manager, Sales Manager
Manager - 19 Years of Experience - Near 72120
SUMMARY OF QUALIFICATIONS • Client liaison and project manager for Third Party Administrator contracts • Managed the medical management operations for all national account business. • Managed the daily customer service/medical management operations with many Blue Cross Blue Shield plans • Manager for the IndependentChoices program for the Department of Human Services. • Managed Southwest Airlines Reservation call center op...
Tags for this Online Resume: Staff Manager, Operations Manager, Call Center Manager, Customer Service manager, Manager, Director, Account Executive, Operations Director
Project Manager - 18 Years of Experience - Near 66210
Educated, experienced Leadership Professional with extensive experience developing and implementing innovative strategies that align business operations with organizational objectives. Demonstrated ability achieving success in multiple roles, promoting efficiency and revenue growth. Seasoned leader dedicated to talent management and development with demonstrated team building expertise and a passion for motivating personnel...
Tags for this Online Resume: Project Management, Process Improvement, Strategic Planning, Relationship Building, Executive Level Presentations, Business System Analysis, Cost Reduction and Containment, Operation Metric Improvement, Team Building, Multi-site Operations, Quality Assurance and Control
Customer Service Manager - 15 Years of Experience - Near 75002
A forward-thinking and dedicated customer service manager with extensive experience in call center operations, training/development, quality assurance, workforce management, customer experience and retention. I have a strong passion to be the VOC (internal & external) and coach to performance. Recognized as a respected builder and leader of teams, with the ability to foster an enthusiastic commitment toward customer servi...
Tags for this Online Resume: Dallas area, Analytical, Collaboration, Open minded, Adaptable
Customer Service Manager - 20 Years of Experience - Near 60103
Operations leader with significant experience in Customer Service. Roles varied from managing branches of all sizes to large volume call center operations. Proven track record of building and leading teams of 5 to >100 team members, developing employees, driving process improvement.
Ideal Companies: Leaders edicated to investing in the customer service experience as a competitive differentiator. Leaders who understand that customer service team surfaces the voice of the customer. All functions involved in customer frustration need to be accountable for improvement in customer satisfaction and loyalty.
Tags for this Online Resume: customer service manager, LEAN / continuous improvement, Monitoring , Individual Developpment, planning, forecasting, Coaching, Call Center Manager
Call Center Manager, Customer Service
Analytical strategist and results-oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development. A recognized expert in operational efficiency who consistently plans, evaluates, validates and implements processes that reduce errors, increase productivity and dr...
Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement/Analysis, Call Center Management
Compliance & Ethics Professional
As a Compliance & Ethics professional, I want to grow with growth oriented, forward thinking organizations and seek a challenging position to utilize my abilities developed through education and experience.
Ideal Companies: Crowe Horwath, Robert Half, At&T
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Project Manager - 20 Years of Experience - Near 91745
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison
Tags for this Online Resume: ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration
