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Jim B

Customer Service Manager - 15 Years of Experience - Near 34684

Occupation:

Customer Service Manager

Location:

Palm Harbor, FL

Education Level:

Master

Will Relocate:

YES

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My skills and expertise lend themselves to the following situations: start-up, clean-up, acquisition integration, developing new business, vertical marketing, introducing new technologies and the creation and mentoring of highly productive teams. I am a hands-on successful manager with a reputation for increasing sales, lowering expenses, improving profit as well as customer satisfaction. My strengths lie in combining sound proven business practices with significant analytical problem solving abilities. Historically I have been able to attract, train, motivate and retain top producing professionals. In addition, I offer a special ability to perceive and immediately utilize opportunities with products, services and personnel. Success demands the establishment of clear lines of communication and mutually acceptable levels of expectation.

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COMPANY POSITION HELD DATES WORKED

Spa Services (Confidential) 10/2005 - 11/2006
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SCHOOL MAJOR YEAR DEGREE

DePaul Business 1988 Bachelor Degree
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Highlights:

Senior-level Executive with proven leadership in diverse industries and expertise in P&L/General Management, Sales/Marketing, Call Center operations, acquisition integration and startups/turnarounds. Excels in creating and mentoring highly productive teams. Led $50 million organization with $2 million in delinquent receivables to 58% gross profit increase in 9 months. Drove 165% revenue and 27% margin increases by revitalizing sales and streamlining business practices. Turned $5 million organization from loss to profitability in 1st year; grew to $7 million in 2nd year. FORWARD-THINKING LEADER who resolves complex issues and executes strategies that enhance the bottom line. ® Relocated and centralized $5 million environmental firm's manufacturing and sales operation in 4 months. ® Created Canadian division for US-based international firm; grew division sales 800%+ in 3 years. ® Collected $1.2 million in past-due receivables in 1st 60 days. Uncovered 4-year-long, $800K+ embezzlement. INNOVATIVE PACESETTER with strong business acumen who thrives on building solid relationships. ® Managed key accounts such as Hughes, Kodak, EDS, Amoco, Lehman Brothers, Shell Oil and Ford Motor Company as well as state and federal governments. ® Developed startup manufacturer's relationships with US/Canadian Fortune 200 accounts including Computer Associates, Microsoft, Boeing, GM, John Deere, U S WEST, Motorola, Caterpillar and Nortel. ® Established primary vendor contracts with Sun, HP, Netscape and 3Com for $50 million IT firm. PERSUASIVE COMMUNICATOR who combines sound business practices with keen analytical and problem-solving abilities. ® Negotiated South Korea licensing agreement for US industrial/commercial manufacturer. ® Executed $2.7 million outsourcing contract on behalf of $1 billion company. ® Reduced 7-year, 10,000-sq.ft. lease to 5 years and zero-cost tenant improvements.

Companies I like:

Open to all opportunities

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Responsible for overall operations of a spa warranty, service and parts company supporting the US, Canada and Europe. Increased aftermarket accessory and parts sales by more than 200% in the first 6 months.
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