Description
A forward-thinking and dedicated customer service manager with extensive experience in call center operations, training/development, quality assurance, workforce management, customer experience and retention. I have a strong passion to be the VOC (internal & external) and coach to performance. Recognized as a respected builder and leader of teams, with the ability to foster an enthusiastic commitment toward customer service by leading by example, possessing a willingness to take calls, and by treating internal and external customers with respect.
