SUMMARY OF QUALIFICATIONS • Client liaison and project manager for Third Party Administrator contracts • Managed the medical management operations for all national account business. • Managed the daily customer service/medical management operations with many Blue Cross Blue Shield plans • Manager for the IndependentChoices program for the Department of Human Services. • Managed Southwest Airlines Reservation call center operations for 8 years. • Extensive management, technical and training experience.

Highlights:

• Staff Manager
• Operations Manager
• Call Center Manager
• Customer Service manager
• Manager
• Director
• Account Executive
• Operations Director