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Online Resumes with "Customer Journeys"
Network Architect - 20 Years of Experience - Near 94534
SUMMARY ACHIEVEMENTS Thought Leader, IT Visionary and Technology Strategist with i Global Application Rationalization more than 20 years of IT experience, Provides high-level Reduced Application Portfolio by 60% insights to develop Digital business value through Architecture vision and build transformation road-map to implement Global ERP Systems, Cloud Solutions, eCommerce B2B, B2C solutions, f Single Instance of Global ER...
Tags for this Online Resume: Pricing, Management, Architect, Customer Relationship Management, e-Commerce, Integrate, Applications, Hub, IBM, Sterling Integrator, html
Senior Customer Experience Manager
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
Director - 19 Years of Experience - Near 75023
AREAS OF EXPERTISE * Strategic Planning * Multicultural marketing * Direct response analytics * Brand management * Content marketing * Creative production across all * Media planning, * Consumer insights channels Digital/Offline * Team recruitment and * P&L/Budget management * Research design and mentorship * CMS/Ecomm systems analysis * Customer Journey * Creative development * Product Development Mapping across all channels
Tags for this Online Resume: Marketing Management, Consulting, P&L, Product Development, Insurance, Light Emitting Diode, Networking, Support, Surgical, Voice Over Internet Protocol, customer journey map, marketing, Marketing, Strategic planning, business development, Marketing leadership, Customer journey mapping, Contextualized marketing
Sales Manager
SUMMARY I provide a proven track record of 25+ years of consistent over achievement of my personal achievement and team and company leadership productivity goals. Successfully sold and closed from cradle to grave multiple $MM international based tier 1 accounts. I am very savvy at consultative solution sales methodology, enterprise solutions, mobility, CMS, complex direct and partner development, analytics, predictive forec...
Tags for this Online Resume: Strategic Planning, Consultative Sales, Sales, Account Management, Management, Sales Executive, Enterprise Sales, Industry subject matter expert, Start up and early stage company expert, challenger sales trainer, customer experience and personalization sales, e commerce leadership, Successfully managed P&L, Global and International sales experience
Senior Director - 20 Years of Experience - National and Global Experience developing highly functional analytics teams or profitable services teams
Directed Led an international network troubleshooting and security consulting team. Developed and implemented service practices that moved the practice from a COGS model to profitability generating $5M annually securing existing install base. * Increased revenue from a negative run-rate of <$250K>/year to a positive run-rate of $5M/year. * Developed service practice "line card" to standardize practices, pricing and facilita...
Ideal Companies: NAMM, Fender Musical Instruments, Quilter Amps, Yamaha Musical Instruments, AWS, Splunk
Tags for this Online Resume: Pricing, Professional Services, Security, Services, Spss (Math/Stats Pkg), Bloomberg, Consulting, Engineering, Mcafee (Virus Control), management, Customer Experience, Business Intelligence, Channel Operations, Sales Operations, NEC, Cisco, NetApp, Channel Partner Operations, Compensation Planning, Strategy, Network Infrastructure
Manager - 20 Years of Experience - Near 34202
Qualifications Architecture Multifaceted Enterprise Architect working with client companies to define and validate Framework, IT and business needs: methodologies, approaches, modeling, blue prints, tools and techniques, knowledge management, infrastructure, support, integration, and organization. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxono...
Ideal Companies: Gartner, McKinsey, Tesla
Tags for this Online Resume: Quality, Quality Assurance, Sales, Infrastructure, ISO, Its, Oracle, Scheduling, Architect, Sofware-as-a-Service, it jobs, software, html, agile
Business Analyst - 20 Years of Experience - Near 07080
Hitech Product Engineering, Program Management and Product Management
Tags for this Online Resume: Cloud Computing, Enterprise Mobility, Healthcare, IoT, Wearables , Digital Transformation, AR, agile, software, Systems Engineering, UX, CX, Customer Journeys, Connected cars, Utilities, Digital Workflows, linux, FOSS, LAMP, React, MEAN
Program Manager - 20 Years of Experience
I use my expertise in managing complex data sources and people to find the common threads, exploring the highs and lows of the customer journey. Turning the touch points of that journey from data into actions is key, and I enable organizations to discover more effective ways to leverage this information, collaborating across functions and levels for constant improvement.
Tags for this Online Resume: Management, Vendor Management, Complaints, Data Analysis, Firewall, Documentation, Quality Assurance, management development, partner manager, global support operations, call center consulting, remote work, director of training, tqm
Manager - 15 Years of Experience
Summary Advisory, Design & Execution of Strategic Sales Enablement Initiatives I enable teams and improve processes to create higher levels of efficiency, increased sales velocity and profit 1. Successful Advisory, Design and Executions of Sales Enablement Initiatives 2. Experienced in Sales Enablement, SME, Leadership, Culture & Change Management & large High Profile-High Quality Sales 3. Relevant Industry Experience: 13 y...
Ideal Companies: 1956
Tags for this Online Resume: Consulting, Software, Leadership, Velocity, Dell, EMC, EMC Storage, Product Marketing, Training, Agile
Experienced Sales and Business Leader, MBA
Innovative and decisive sales executive with deep expertise spanning multiple technology industries. Extensive experience in client interactions, strategic sales plans, team building and problem solving. Innate drive to achieve client and company goals while continuously improving performance and driving results. A hands-on, value-based leader and team builder with proven expertise in both managing and inspiring teams to g...
Ideal Companies: Splunk, Snowflake, Pure, Dell, IBM, Accenture, Rackspace, Integrators, VARs, Cisco, AWS,
Tags for this Online Resume: Budgeting, Data Mining, Sales, Account Management, C-Level Communications, Sales forecasting, Strategy, Partnering, Greenfield Development, Closing, Marketing, Networking, Corporate Finance, Business Re-engineering, Business Analysis, Financial Analysis, Business Management, Operations, Management, Communications, Negotiation, Team Leadership, Data Center, Cloud, Cisco, EMC, VMware, AWS, BPO, BPA, Data Management, Big Data, Hybrid Cloud, Automation, Orchestration, VDI, Analytics
Chief Digital Officer
A visionary, adventurer with a pioneering spirit who is driven by potential. Excited about the opportunity to work on digital problems that have never been attempted. Experienced at driving value added cross channel change in digital banks and large financial institutions.
Ideal Companies: Bank of the West, Union Bank, LPL Financial, Wells Fargo, Ally
Tags for this Online Resume: Financial, Management, Strategic Vision, Personal Finance Management, Artificial intelligance, Virtual Agent, Marketing Automation, Online Banking, SEO, Executive, Payments, User Experience, Block Chain, Personalization
I am a business acumen thriving in a fast-paced, global environment and worked for well-known Hi-tech, Cloud Computing and startup company including Intel, IBM, VMware etc. MNC organization in past 20 years.
I am open to any marketing manager, project manager and customer success manager role to enhance my competency in a more competitive platform in Hi-tech industry.
Ideal Companies: Microsoft, Salesforce.com, PEGA, SAP, Google, Apple
Tags for this Online Resume: Accounting, Financial, Financial Industry, General Accounting, Accounts Payable, Accounts Receivable, Banking Industry, Integrate, Marketing Management, Messaging, Marketing, customer success, project management, SOX, finance, budgeting, mandarin
