CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Agent performance "

Managing Director - 11 Years of Experience - Near 21120

Qualifications Profile Adept at managing daily operations of a 450-seat bilingual customer service center, exercising advanced team-building, supervisory and motivational attributes to drive staff to exhibit productivity and performance excellence. Excel in analyzing existing practices and orchestrating process improvements to drastically elevate customer service and satisfaction while reducing expenses. Proven strengths in...

Tags for this Online Resume: Management, Contact Center, operations, Recruiting and Hiring, Healthcare, Call Center, Call Center, Computer Telephony Integration (CTI), Customer Relationship Management, Customer Service, Patient Access, Operations, Cadence, Epic

Customer Service Manager

I, Robin Collins, have demonstrated characteristics of being assertive, organized, analytical and committed to establishing goal objectives that are delivered timely and accurately. I accomplish this through my personal commitment to prioritize and motivate personnel through team building and effective communication. I work best under pressure but will not be left idle I am a seeker of work to find the next task to take on ...

Tags for this Online Resume: Microsoft Exchange, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Scheduling, Web, Web Technologies, Workforce Management, Forecasting

Manager - 16 Years of Experience - Near 22202

Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise ...

Tags for this Online Resume: Complaints, Troubleshooting, Monitoring, Network Operations Center, Networking, Information Technology, Intrusion Detection, Itil, Microsoft Exchange, Training

Chief Executive Officer

Provider of leadership sales and marketing services to health plans that optimize their competitive position in the market and raise the performance of all client team members to higher levels: * Develops competitive advantages in their particular market * Creates product offerings that drive enrollment and retain membership Consistently lead health plan restructuring initiatives to develop and achieve strategies that diffe...

Tags for this Online Resume: Accounting, Accounting Software, Adobe PageMaker, Analytical Skills, Applications, Automation, Business Development, Cms, Coaching, Cost Control

Human Resource Training Specialist - 13 Years of Experience - Near 48073

Summary I am a training and development leader, teacher, and writer with excellent relationship-building skills and a passion for improving customer experience and creating a customer-focused culture. I have spent the last several years building courseware for both corporate call center clients, as well as curating and developing their knowledge base tools. My leadership skills were developed in a variety of contexts, from ...

Tags for this Online Resume: Training, Call Center, HR, Human Resources, Leadership, Customer Relationship Management, Documentation, Email, Computer Aided Software Engineering, Management, instructional design

GOVERNMENT PROCUREMENT/ ACQUSISTIONS SUPPORT SPECIALIST

Seeking procurement / contracting support position. Currently employed at DHA, JOMIS division providing procurement and contract support. Previously employed at the VA medical center in the prosthetics division as a purchase agent in Martinsburg WV. Over 9 years of procurement and contracting support to the Federal government and technical support experiences working various programs within the Department of Defense (DOD). ...

Tags for this Online Resume: Acquisitions, Automation, Government, Procurement, Purchasing, Security, Security Systems, Inventory, Complaints, Accounting, GFEBS, USBANK,EXCEL, POWERPOINT, WORD, OUTLOOK

Executive Vice President - 35 Years of Experience - Nationwide

PROFILE * Proven leader and multiple design award winner with broad experience in business development and operations with extensive management skills gained in both the domestic and international markets. * Providing the necessary tools to realize change, by producing the right product at the best cost in the shortest time possible, while meeting all design specifications, through the sourcing and application of the most a...

Tags for this Online Resume: Architectural, Consulting, Management, Automation, Business Development, Cellular, reliability, Industrial Engineering, Wood Fabrication, Metal Fabrication, Manufacturing Efficiencies, Product Design and Development, Efficiency Expert

Director of Human Resources - 15 Years of Experience - Near 91301

Summary A highly diversified and forward-thinking HR executive with global and domestic accomplishment leading rapid growth start-up and Global Fortune 500 organizations undergoing fundamental transformation, in high tech, Internet, e-commerce, entertainment, and manufacturing industries. A business-minded leader and trusted advisor to CEOs and executives, accomplished in driving organizational effectiveness and leading cha...

Tags for this Online Resume: HR, Human Resources, Recruiting, Internet, Management, Compensation, Employee Relations, Human Resources Information System, Training, Policies and Procedures

Project Manager - 20 Years of Experience - Near 25404

enterprise Responsible for directing a team of Enterprise Engineers on the architectural design and implementation of CA Unicenter for a coast to coast Network Operating Center (NOC). Architect the implementation of the CA Unicenter r11.x & r12.x suite, which includes, but not limited to, the following options: Unicenter NSM Unicenter Client Management Unicenter Cohesion eTrust Admin Option eTrust Access Control eTrust Intr...

Tags for this Online Resume: webMethods, Extensible Markup Language (XML), Firewall, Health Insurance Portability And Accountability Act, HyperText Markup Language, Integrate, Itil, cloud, cmdb, ITAM, ITSM

Pharmaceutical Sales Representative

QUALIFICATIONS LICENSED - State of Virginia Life, Health and Annuities Producer/Agent PERFORMED Field Underwriting, Fact Finding, Scheduling, Presentations, Closing on Life, Health and Annuities products. PLANNED and implemented industrial labor and public relations policies designed to improve company's image with clients/customers, employees, stockholders and the general public. IDENTIFIED problems, diagnosed causes and d...

Tags for this Online Resume: Quality, Quality Assurance, Test, Compliance, Project Coordinator, Project Management, Project Manager, Public Relations, Quality Control, Sales