Description
Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise Tier 1, Tier 2 and global Field Computer Specialist (FCS) for NCIS by managing processes, standards and service level agreements (SLA). Develop, implements, and oversees Information Technology Infrastructure Library (ITIL) processes and standards while monitoring service level agreements (SLA). Provide troubleshooting development and implementation of corrective action plans. Respond to and resolve customer complaints or resolve technical problems. Conduct team meetings and participate in Configuration Control Board (CCB) meetings, and Engineering Review Board (ERB) meetings. IntePros Federal, 2009 to 2013 Summary: Supervises the Service Desk, Network Operations Center, Server, Video Teleconference Center (VTC) team and Exchange team for the Joint Chief of Staff during non-core hours by managing processes, standards and service level agreements (SLA). Assumed the duties and responsibilities of the Operations and Incident Manager during non-core hours. Manage employee schedules while maintaining a "ready" mode in support of the National Military Command Center (NMCC). Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolve customer complaints and resolve technical problems. Work collectively with Verizon and T-Mobile to prepare, migrate and troubleshoot Blackberries for Executive Staff personnel and Joint Staff users. Worldwide Information Network Systems (WINS), 2007 to 2009 Summary: Leads three teams composed of 45 personnel in the areas of Help Desk, Blackberry, Telecommunications, Account Management, Desktop and Software support. Develop, implements, and oversees Information Technology Infrastructure Library (ITIL) processes and standards while monitoring service level agreements (SLA). Provide troubleshooting development and implementation of corrective action plans. Respond to and resolve customer complaints or resolve technical problems. Participate in system team meetings, configuration control board (CCB) meetings, and architecture review board meetings. Interview potential employees and provide written appraisals. Work as a liaison between OJP, Help Desk, and System Support staff. Summary: Managed a diverse group of Tier 2 UNIX, Windows and Cisco administrators by organizing the group during the infancy of the contract to establish and maintain over 100 servers, switches and routers. Developed and implemented Standard Operating Procedures for Network Operation Center (NOC) personnel. Summary: Managed a Registration Authority (RA) team responsible for receiving, authenticating, and adjudicating applications for the Drug Enforcement Administration (DEA) Controlled Substance Ordering System (CSOS) program. Work as a liaison between the DEA, Certificate Authority, Help Desk, and System Administration staff, ensuring only authorized personnel receive digital PKI certificates. Manage, troubleshoot and correct problems associated within the Oracle database documenting corrective action using Clientele (Help Desk) software. Created an operations guide documenting every aspect of the RA process. Interview potential employees and provide written appraisals. Summary: System Administration primarily responsible for administering, monitoring, and maintaining essential components operating in the DEA E-Commerce environment in accordance with relevant operational and security policies with adherence to industry standard best practices. Activities include the day-to-day administration of Windows 2000 Server platforms, ensuring all components are operational and performing within specified operational guidelines and service levels, managing active directory, system performance monitoring, software and hardware installation, system configuration management, data backup and recovery operations, continuity planning and incident response. Duties also include adding, deleting, and managing Exchange 2000 accounts, updating servers and workstations using Windows Server Update Services (WSUS), updating anti virus definitions and imaging systems after each major update. Augment security personnel by monitoring and responding to firewall and intrusion detection events. Respond to and mitigate anomalies affecting system operational readiness and performance. Mentoring 11 team members to acquire adequate level of system administration expertise to support program requirements and perform tasks independently. Maintain and expand technical skill and knowledge base through on-the-job training, external coursework, and independent study. Summary: Responsible for managing the deployment process for PKI rollout to all FBI field offices. Designed MSI package for installing Entrust PKI software via SMS Summary: Managed PEC regional presence in Tidewater, VA Managed a staff of 38 employees and contractors Responsible for recruiting candidates for new and existing positions in the region. Retention, disciplined, and administratively supported activities for existing staff. Manage company assets via barcode system. Provide weekly status reports on personnel and project status to the corporate office. Developed business leads for potential new opportunities in the region. Summary: Responsible for designing, installing, maintaining, and monitoring Raptor firewalls, Net Ranger, Shadow, and Real Secure intrusion detection systems, and Net Screen VPN equipment in support of the US Navy migrating to the Navy Marine Corp Infrastructure (NMCI) Participate in various classified/unclassified site build out and connection approval processes, to include certification and accreditation (C&A), which includes creating and updating System Security Authorization Agreements (SSAA) and Information Assurance site designs Responsible for coordinating with the Government/Military Information Systems Security Manager (ISSM) on information assurance policies, computer information incident responses, and procedures in accordance with DOD, DON and NMCI requirements Serve as Public Key Infrastructure Local Registration Authority, which included issuing Signature and E-mail soft certificates for utilization with the PKI protection incorporated on the NMCI network, and assisting users with setup, troubleshooting, and certificate usage. Summary: Responsible for general network administration. Designed and managed SIPRNET and Global Command and Control System (GCCS) classified Secret and SIPRNET) networks and unclassified (NIPRNET) networks. Designed, and deployed 100 servers and desktop systems across Langley AFB. Designed and installed over 90% of Langley AFB CAT 5 network infrastructure. Created and managed multiple websites. Installed and managed Remote Access Services, and managed Microsoft Exchange Mail accounts. Certified US Customs Agent. Performed police duties as sentry, patrolman, traffic accident investigator, desk sergeant, criminal investigator, and flight commander. Deployed to Desert Storm as Flight Commander managed a 50 member flight providing base defense.
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