QUALIFICATIONS LICENSED - State of Virginia Life, Health and Annuities Producer/Agent PERFORMED Field Underwriting, Fact Finding, Scheduling, Presentations, Closing on Life, Health and Annuities products. PLANNED and implemented industrial labor and public relations policies designed to improve company's image with clients/customers, employees, stockholders and the general public. IDENTIFIED problems, diagnosed causes and determined corrective actions. DEVELOPED and trained new Customer Service, Warranty and Repairs Department. ESTABLISHED Quality Assurance and Loss Prevention Programs. CONTRIBUTED to profitability by consistently meeting or exceeding expectations of customers/clients. DELIVERED oral and written presentations as the liaison between company, Sales Department and customer/client. PREPARED and received reports on progress, materials used and costs, adjusting work schedules as indicated by the report findings. RESPONSIBLE for estimating, planning, scheduling, ordering, review and analyze construction plans with specifications and find errors and omissions and then implement a successful plan of action. DEMONSTRATED effective, successful leadership and encouraged team concepts.