CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "chat"

Business Analyst - 2 Years of Experience - Near 92688

PROFESSIONAL summary Five years of experience in maintaining written and in-person communication with developers, product owners, project managers, and end users regarding technical concepts and terminology in English and Spanish * Extensive experience managing reporting and collaboration tools, such as Hip Chat, Gmail, Google Docs, Google Calendar, Google Hangouts, and Skype in the development and the business environment ...

Tags for this Online Resume: Business Analyst, business intelligence, Sage 300 ERP, Microsoft Office, Spanish, Structured Query Language, Microsoft Dynamics CRM 2013, User Acceptance Testing, SAP, JIRA, Google suite, ETL

Technical Writer - 12 Years of Experience - Near 76053

Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...

Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning

Developer - 4 Years of Experience - Near 44066

Career Summary * 4 years of experience in software development (IOS Developer & Software Testing) with BE (Computer Science). * Working with iOS frameworks such as Core Data, * Using With third-party libraries and APIs.Such as Help shift, Pusher chat.

Tags for this Online Resume: SDK, Society for Worldwide Interbank Financial Telecommunication, Software, Software Development, Swift, Apple, HTTPs, C Programming Language, Coding, Communication Skills

Project Manager - 20 Years of Experience - Near 96734

Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Glob...

Tags for this Online Resume: Customer Relationship Management, Ecommerce, Integrate, Interactive Voice Response, Project Management, Project Manager, System design, POS, Professional Services, Services, Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization, Customer Experience, Customer Service, Call Center Optimization

Managing Director - 20 Years of Experience - Near 21234

Consistent Regional Call Center Mgr -Customer Relations - Northeast & Southeast Regional Zone Call Center * Oversaw a staff of a hundred plus customer service operators at one of the largest, corporate call centers whilst managing several other key departments. Customer Experience, Customer Care, Quality Assurance Team, Outbound Sales, Commercial Sales, Online Chat Team, Dispatch Team, Service Tech Teams, Local Service Bran...

Tags for this Online Resume: Training, Analytical Skills, Financial, Financial Statement, Focus, Planning, Scheduling, Strategic Planning, Call Center, Management

Insurance Sales Representative - 19Years of Experience - Near 19120

PROFILE * Leadership roles in organizing, planning and providing information for new system updates * Manage and delegate conference calls regarding customer complaints * Able to handle challenges, with proven history of increased productivity * Ability to facilitate team meetings * Multi-task several request as a daily routine * Analyze consumer requests and determine appropriates course of action * Ability to work from ho...

Tags for this Online Resume: Sugmad, Audit, Billing, Insurance, Clarify, CCU, COLI, Life Insurance, Cisco, Complaints, Virtual, Mortgage, Insurance Auditor

Director - 8 Years of Experience - Near 30022

Concentrix Inc (Legacy IBM GPS with Revenue $1.4B per year 100K staff) 2007 to Present Leadership Roles in US Philippines and India with teams rolling up from J-APAC LATAM and Professional Summary: Results-driven Global Operations and Account Management Professional, Masters in Business Administrations and Software Engineering background, leveraging 15+ years onshore/nearshore/offshore leadership success * Customer Experien...

Tags for this Online Resume: Atlanta, operations, strategy, Consumer Electronics, Electronics, IBM, Management, Account Management, Business, Sales

Accountant - 15 Years of Experience - Near 92117

SUMMARY OF QUALIFICATIONS Proven interpersonal skills. Professional with proven analytical skills and experience in analyzing problems, providing solutions, and negotiating beneficial results in difficult customer situations Fluent in Spanish. * Can read, write, and speak Spanish fluently * Knowledge of regulation and taxation. * Enrolled agent to represent before IRS. Experience as a tax researcher answering questions thro...

Tags for this Online Resume: Microsoft Access, SAS, Services, Settlements, Structured Query Language, Database, Economics, Accounting, Bilingual, State Tax

Operations - 9 Years of Experience - Near 35630

To lead and direct a team and have the opportunity to further the growth and success of the company as a Manager.

Tags for this Online Resume: call center management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Complaints

Senior Customer Experience Manager

Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...

Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management