Concentrix Inc (Legacy IBM GPS with Revenue $1.4B per year 100K staff) 2007 to Present Leadership Roles in US Philippines and India with teams rolling up from J-APAC LATAM and Professional Summary: Results-driven Global Operations and Account Management Professional, Masters in Business Administrations and Software Engineering background, leveraging 15+ years onshore/nearshore/offshore leadership success * Customer Experience specialist, delivering enviable C-Sat levels * Management efficiency SME, increasing bottom-line profitability for Fortune 500 companies * Expertise in Project Management and Employee Retention * P&L Back office -Email, Chat, SMS and Social Media. and GGN HYD India Director Global Account management - Managing Strategic Clients with overall Account management for Customer and Enterprise Support. Managing Revenue of over $100M with global Delivery from India Philippines Brazil and the

Highlights:

• Atlanta
• operations
• strategy
• Consumer Electronics
• Electronics
• IBM
• Management
• Account Management
• Business
• Sales