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Online Resumes with "call center operations"
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Call Center Manager
Energetic results driven Customer Service Management & Information Systems Professional with 15 years of demonstrated success at all levels of management, call center operations, customer service, project leadership, sales and e-commerce. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Work has included strategic business and cus...
Tags for this Online Resume: customer service manager, call center manager, project management, inside sales, leadership, coaching
Manager - 20 Years of Experience - Near 45011
Areas of Expertise * Client Relationships * Capability Maturity Model * Requirements Analysis * Technology Design/Development * Enterprise Resource Planning * Contracts/Sales * Technology Testing/Implementation * Iterative Development * Vendor Management * CRM Packages/Implementation * Benchmarking & Metrics * Outsourcing * Service & Delivery * Data Warehousing * Project Management * Change Management * Incident Management ...
Tags for this Online Resume: Data Warehouse, Customer Relationship Management, Business Intelligence, Ecommerce, IBM DB2 Database, Infrastructure, Legacy, Systems Development, Management, Due Diligence
Network Engineer
PROFESSIONAL SUMMARY Dedicated, driven professional, with a solid reputation for driving strategic vision and creating long - term value proven expertise in leadership, management, project management, operations and technical abilities. * Team Player, Dependable, Highly Motivated, Positive, Optimistic, and Innovative * People-oriented with excellent customer service, relationship building and communication skills * Develope...
Tags for this Online Resume: Troubleshooting, Voice, Management, Time Division Multiplexing, Unix, Virtual Private Network, Voice Over Internet Protocol, Wide Area Network, Wireshark, AVAYA
Call Center Executive | Customer Service | PMO | Process Management | Project Management | Sales | CRM
I am looking for an executive operating role within the consumer services industry. The position will be instrumental in building a world class customer center of excellence group and be a leading force in implementing the latest technologies for seamless omni- channel customer interactions. The role will serve as an advocate for the customer, have a relentless focus on innovative strategic thinking, and manage a team to g...
Tags for this Online Resume: Infrastructure, Call Center, Billing, Human Resources, Integrate, Accounts Receivable, Management, Root Cause Analysis, PMO, CRM, Sales, Customer Service, Salesforce, Project Management, Process Management
Director of Global Support Services - 20 Years of Experience - Near 27609
Areas of Expertise Call Center Operations Customer Service Delivery Budgeting & Planning Team Development Quality and Process Improvements Resource Management Staff & Client Relations Cost Reduction Measures Product Enhancements
Tags for this Online Resume: Budgeting, Customer Relationship Management, Operating Budget, Services, Training, Support, Technical Support, Global Support, Delivery, ACD, Quality, Leadership
Property Site Manager
SKILLS SUMMARY Customer Service, Apartment Staging, Apartment Shopper, Call Center Operations, Property Management Systems, AIM, Bookkeeping, AR AP
Tags for this Online Resume: Management, AR, Call Center, Customer Service, Desktop Computer, Email, Filing, Internet, Payroll, Program Manager
Project Manager - 15 Years of Experience - Near 92672
Asia Start Month & Year: Apr 2000 End Month & Year: May 2007 Reason for leaving: Company restructuring * Responsibilities - Managed a 20-member network strategy team representing regions around the world to create a single Global Customer Servicing IT and Business Strategy / Strategic Information Systems Plan reaching across 54 countries. * Provide IT Governance of servicing portfolio. This included reviewing multiple RFPs ...
Tags for this Online Resume: Acquisitions, Program Management, Agile, Application Architect, Application Development, Audit, Audit Compliance, Budgeting, Business Process Management, BCP
Operations/Business Development Executive
High-energy and successful Senior Level Operations and Business Development leader with a demonstrated track record of leading aggressive market penetration, channel development, and client relations’ strategies to deliver superior sales, revenue and profitability results. Deep understanding of market intelligence, competitive positioning and new product development activities that impact sales success in a fluid industry. ...
Ideal Companies: AT&T, Hilton Worldwide, TEKsystems, SAP, Salesforce, SYKES, Nike, Apple, Google,
Tags for this Online Resume: Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds, Vice President, Sales, Operations, Six Sigma, COPC
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Customer Service Manager - 20 Years of Experience - Near 77441
SUMMARY Innovative service management professional with extensive experience in global organization, project management, service revenue profitability and delivery of best-in-class customer excellence. Areas of expertise: * Customer Retention Customer Service & Support Customer Relationship Management * Operations Management * Cross-Functional Team Leadership Productivity / Process Improvement * Call Center Operations * Tea...
Tags for this Online Resume: Cross-Functional Team Leader, NPS Champion, Service Operations Management, Project Management, Customer Experience, Improvements to Bottom Line
Operations Manager
Career Summary Clickspark, Henrietta, NY Responsible for all of the call center operations for two locations (Henrietta NY Manila, Philippines) supporting two different lines of business. Call Center Director (June 2016 to December 2016) Lead call center/operational teams in two locations ensuring (KPIs met on a consistent basis while providing the highest level of customer service. Responsible for all aspects of the call c...
Tags for this Online Resume: Rochester, Operations, Call Center, Banking Industry, Process Improvements, Retail, Retail Banking, Employee Relations, Planning, Strategic Planning
