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Online Resumes with "call center operations"
Director - 10 Years of Experience - Near 85286
Accomplishments * Accountable for a $1.3B in personal loans, private label, and credit card portfolios in a collections call center. * 3-time President Association Award earner for reducing delinquency levels, charge off goals and outstanding performance. * Built a formal complaint resolution department from the ground up. * Hand selected for a pilot group of "up and coming senior leaders" yearlong training program which re...
Tags for this Online Resume: Equity, Process Improvement, Quality Assurance, Test, Complaints, Management, P&L, Root Cause Analysis, Workforce Management, Banking Industry
Customer Service Manager - 18 Years of Experience - Near 48081
CAREER SUMMARY Results-driven and growth-focused management executive with more than 18 years of progressive success in contact center management for small to medium-sized business and Fortune 500 corporations. Proven track record of delivering results in high volume high visibility environments. Strong directional communication skills and knowledge of call center technology such as ACD systems, IVR, PBX, IEX/TCS, and CMS. ...
Tags for this Online Resume: Account Management, Business Development, Management, Sales, Sales Training, Support, Training, Financial, Call Center, Call Center Management, customer service, call center, leadership
Manager - 10 Years of Experience - Near 23456
ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D/R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...
Tags for this Online Resume: Help Desk, ACD, Automatic Call Distribution, Call Center, Support, Technical Support, Asset Management, Budgeting, Capacity Planning, Certified Insurance Counselor
Program Manager - 20 Years of Experience - Near 13440
Summary Extensive experience and proven results in Call Center operations, strategic planning, staffing, budgeting and employee management. Able to achieve and maintain a high level of productivity from personnel by interpreting and analyzing human capital metrics and implementing strategic selection, forecasting, scheduling, training and retention processes.
Tags for this Online Resume: Management, Customer Service, Services, Call Center, Forecast, Scheduling, Staffing, Staffing & Recruitment, Training, Resource Planning, Forecasting, Budgets, Workforce, TCS, CMS, RFP
Accomplished Senior Level Call Center Operations, Customer Service, Collections
Seeking executive level position with organizations with large call center environments.
Tags for this Online Resume: Accounts Receivable, Customer Service, Call Center, Call Center Software Sales, Call Center Operations, Debt Buyer
Managing Director - 20 Years of Experience - Near 43123
Profile * Director and client relations professional with over 25 years of progressive experience in call center operations, client relations, performance management, team development and talent retention. * Proven strategic leadership effectiveness and exceptional ability to build positive working relationships with individuals at all levels within an organization. * Excellent teamwork, project management, negotiation, com...
Tags for this Online Resume: Call Center, Clarify, Forecasting, Human Resources, Leadership, Real Estate, Real Estate License, Statistics, Budgetary, Analytical Skills
System Administrator - 18 Years of Experience - Near 18901
Summary of Qualifications * Two decades of IT experience with a prime focus on integrating, application design and architecture, development and implementation. * 15+ years hands-on experience in implementation, configuration and customization of CRM applications. * Lead role experience of over 10 years, 2+ years of management experience. * Widely experienced in all phases of Software Development Life Cycle. * Experienced i...
Tags for this Online Resume: Ssl, Team Lead, User Interface, Call Center, Configure, Credit Card, Data Modeling, Database, Disaster Recovery, eBusiness Applications, sql, Application Architecture
Assistant Director - 17 Years of Experience - Near 30058
Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education
Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT
Customer Service Manager
Tags for this Online Resume: customer service, sales, call center operations, Vendor Management/Vendor Operations, inside Sales, inbound and outbound sales, client experience, program management and implementation, performance management, call center strategy, call center optimization, Leadership
President - 20 Years of Experience - Near 44017
Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS Sales * During my five years as President of Ameridial, annual revenue grew from $22M to $40M delivered the b...
Tags for this Online Resume: Call Center, Leadership, Management, Program Management, Retail, Site Selections, Start-ups, Voice, Pricing, sales, management, CRM, Coaching, Customer Service, Business Development, Outsourcing, Contact Center
Project Manager - 20 Years of Experience - Near 29016
SUMMARY: * Over thirty-two years experience with a focus in Property & Casualty Insurance, Systems Development and Financial Services * B.S. Accounting. * Held NASD Series 6, 26, 63 licenses. * Proficient in Microsoft Office. * Energetic - Flexible * Self Motivated - Fast Learner * Leader - Analytical Expertise: * Project Management * Business Analysis * Account Management * Training/Supervising/Coaching Personnel * Sales S...
Tags for this Online Resume: Business Analysis, Business Analyst, Hewlett Packard, Defined Contribution, Management, Sales, Services, Customer Service, Documentation, Project Management
Office Clerk - 8 Years of Experience - Near 10018
SUMMARY * Data Entry/Call Center Operator/Customer Service Representative, Legal Secretary, Word Processor, and Dictaphone Typist * Floating legal secretary, conversion word processing operator, and legal word processor
Tags for this Online Resume: Typing, Dictaphone, Call Center, Child Care, Complaints, Customer Service, Services, Financial, Financial Services, Custody, Legal Services
