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Online Resumes with "call center strategy"
Process Improvement, Project Management, IT Consulting, Wireline/Wireless Specialist
• Twelve years of experience in full life cycle (SDLC) Project Management & Process Improvement within the technology and telecommunications industries. Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies. • Extensive background in managing teams and implementing projects workflow processes, voice solutions, web portal interfaces, network te...
Ideal Companies: Technology Companies, Consulting Firms, Telecommunication
Tags for this Online Resume: Process Improvement, IT Consulting, Customer Service Director, Business Development, Call Center Management, Sales Engineer
Highly driven Project/Program Manager with track record of achieving business results
Actively seeking a highly challenging senior management position with direct impact on business growth, operational project success, business unit effectiveness and performance enhancement. Project management, operational analysis & effectiveness, systems integration and leadership development of mid to upper level leaders are my strengths.
Ideal Companies: DOD, DMDC, Government, Lockheed, Northrop Grumman, HSBC, Climber
Tags for this Online Resume: Leadership, Proactive, Program manager, project manager, MS Project, Development, Influence, Technical Project Management, Cross-functional team building, Motivation, Excecution Excellence, Process improvement, Technology Solutions, Organizational Standardization, Strategic Planning, Performance Improvement, Customer Satisfaction, Presentation Excellence, Continuous Improvement, Communication Excellence, Conflict Resolution, Change Management, Microsoft Office Suite, Visio, MS Publisher, Access, Excel, data analysis, Microsoft SharePoint, Flexibility, Lifecycle Planning, Relationship Management, Talent Management, Quality Management, Customer Care, Customer Experience, Thought Leader, Collaboration, forward-looking, Fast-Paced, Innovation, Lead by Example, Integrity, Excellence, Training
Network Analyst - 20 years experience - Atlanta
Technical Voice and Data Provisioning Analyst and Billing Specialist with 25 years of manufacturing industry experience focused on internal and external customer management and support. Built strong relationships with Multiple Exchange Carrier Services to enhance service and operational agreements. Performed contract negotiation and implementation, Project Management, Enhanced Customer Service Initiatives. Telecom billin...
Tags for this Online Resume: Telecommunications, Networking, Provisioning Circuits, Call Center Strategies, Billing Specialist
Project Manager - 20 Years of Experience - Near 30655
HIGHLIGHTS OF QUALIFICATIONS * Providing Key Project Management (PMP) as well as hands on experience in the Acquisitions and Mergers of business technology and business practices into new business platforms. This would be the integrating old business legacy systems with new technology or integration into new owner systems and software. Mergers with Airline, Banking and Automotive companies. * Senior management consultant wi...
Tags for this Online Resume: Security, Cellular, Software, Software Development, Strategic Initiatives, ACD, Vignette, Adobe, Automatic Call Distribution, e-Commerce, it jobs, agile, software, sql, Senior Program / Project Manager, M&A Consultant
