• Twelve years of experience in full life cycle (SDLC) Project Management & Process Improvement within the technology and telecommunications industries. Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies. • Extensive background in managing teams and implementing projects workflow processes, voice solutions, web portal interfaces, network technology, and client/server relational database technology. • Technical Presentations, Training and Development. A published author and speaker. • Traveling Road Warrior, Up to 100%

COMPANY	POSITION HELD	DATES WORKED
DEL Consulting & Clientor Group	(Confidential)	9/2003 - 7/2007
SprintPCS	(Confidential)	6/2001 - 7/2003
PricewaterhouseCoopers	(Confidential)	6/1999 - 3/2001
Nextel	(Confidential)	9/1998 - 6/1999
IEX Corporation	(Confidential)	3/1996 - 9/1998
AT&T	(Confidential)	3/1990 - 1/1996
AT&T Transtech	(Confidential)	3/1990 - 1/1996

SCHOOL	MAJOR	YEAR	DEGREE
Nova University	Business	1989	Bachelor Degree
FCCJ	Computer Science	1985	Associate Degree

Highlights:

- Clientor Group- Sprint PCS- PricewaterhouseCooopers- Nextel- IEX Communication- AT&T

Companies I like:

Technology Companies, Consulting Firms, Telecommunication

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Process Improvement
• IT Consulting
• Customer Service Director
• Business Development
• Call Center Management
• Sales Engineer

- Market Development - Managing Teams/ Objectives - CRM Technology Implementation