Actively seeking a highly challenging senior management position with direct impact on business growth, operational project success, business unit effectiveness and performance enhancement. Project management, operational analysis & effectiveness, systems integration and leadership development of mid to upper level leaders are my strengths.

COMPANY	POSITION HELD	DATES WORKED
Comcast Cable	Virtual Project Manager	9/2010 - 4/2012
Comcast Cable	Virtual Operations Manager, Billing Manager (Temp)	2/2009 - 9/2010
Comcast Cable	Virtual Operations Supervisor	1/2007 - 2/2009
United States Air Force	Technical Sergeant (E-6), Enlisted Accession Recruiter	9/2002 - 10/2006
United States Air Force	Non-Commissioned Office In Charge of Space Training	10/1991 - 9/2002

SCHOOL	MAJOR	YEAR	DEGREE
DeVry University	Technical Management	2010	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	Project Management Institute	media url	PMI is the world’s leading not-for-profit membership association for the project management profession, with more than 600,000 members and credential holders in more than 185 countries.
Website	Simple Truths - 212 Movie	media url	The message of 212° The Extra Degree is clear: It's your life: You are responsible for your results. It's time to turn up the heat!
Website	BYOB - Be Your Own Brand	media url	"Speak volumes Without saying A Word"

Highlights:

Project Management: - Selected to create project plan to deploy, and manage technical operations for 250 person Virtual Call Center. - Successfully managed performance and operations of first team through 12-month feasibility study resulting in average performance increase of 10% across all metrics - Developed/Implemented extensive project plan to add over 90 non-standard agents; included operational training, cross functional coordination and oversight resulting in retention of highly experienced agents after business unit reorganization. - Led project to increase system availability & tracking of technical issues reducing time to resolution more than 50%. - Led cross-functional process improvement team to identify operational strategies for virtual operations across Divisions. Performance Management: - Successfully managed first point of contact Help Desk through multiple operational and performance management system changes. - Deployed first 250 agents through extensive project management process reducing time to home by over 20%.

Companies I like:

DOD, DMDC, Government, Lockheed, Northrop Grumman, HSBC, Climber

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Leadership
• Proactive
• Program manager
• project manager
• MS Project
• Development
• Influence
• Technical Project Management
• Cross-functional team building
• Motivation
• Excecution Excellence
• Process improvement
• Technology Solutions
• Organizational Standardization
• Strategic Planning
• Performance Improvement
• Customer Satisfaction
• Presentation Excellence
• Continuous Improvement
• Communication Excellence
• Conflict Resolution
• Change Management
• Microsoft Office Suite
• Visio
• MS Publisher
• Access
• Excel
• data analysis
• Microsoft SharePoint
• Flexibility
• Lifecycle Planning
• Relationship Management
• Talent Management
• Quality Management
• Customer Care
• Customer Experience
• Thought Leader
• Collaboration
• forward-looking
• Fast-Paced
• Innovation
• Lead by Example
• Integrity
• Excellence
• Training

- Responsible for project management and technical operations for 400 person Virtual Call Center. - Manage operation of first point of contact Help Desk through multiple operational and performance management system changes. - Led multiple operational enhancement and performance management projects for Customer Care Agents working from home.