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Online Resumes with "call center operations"
Call center operations management
Seeking a position in Call Center Operations management where I can utilize my 20+ years of experience to make a difference.
Director - 19 Years of Experience - Near 43074
Summary Profile: Twenty plus years of progressive senior management experience in hospital administration, medical center, call center, physician group practice, community based healthcare and for profit and not for profit service organizations. Continuous Quality Improvement Facilitator. Professional Competencies * Sales & marketing * Public relations * Strategic planning * Physician relations * Public speaking * Call cent...
Tags for this Online Resume: Call Center, Acute Care, Advertising, Ambulatory Services, Applications, Sales, Medical, Public Relations, Business Development, Business Plan, print, sales, Highly developed public relations
Stanley L Brown 15 years Call Center Manager
Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education
Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT, management, manager
Customer Service Manager - 10 Years of Experience - Near 39560
SUMMARY Talented and energetic customer care, call center and operations professional with over 20 years of experience in the cable/broadband and telecommunications industry with executive leadership utilizing extensive experience and successful track record of performance and profitability optimization within competitive markets. Broad leadership experience in customer care, technical support, sales, and operational call c...
Tags for this Online Resume: P&L, HTTPs, Order Entry, Pbx, Planning, Scheduling, Support, Technical Support, Telephony, Training
Customer Service Manager - 15 Years of Experience - Near 30058
Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education
Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT, customer service, call center, customer service representative
Financial Manager, Branch or Department - 20 Years of Experience - Near 23322
Qualifications Summary Highly motivated Call Center Operations / Quality Assurance Professional with over twenty-five years experience. Diversified skill set including leading front line managers and staff collaborative project management and minimizing organizational risks. Proven leadership qualities, capable of solving complex problems and communicating effectively at all levels. * Ability to coach and develop optimal pe...
Tags for this Online Resume: Audit, Prime, Business Requirements, Internal Controls, Management, Quality Assurance, Risk Control Management, Test, Capacity Planning, Inventory
Call Center Manager - 10 years Experience - Kansas City
Accomplished logistics manager known for focusing on multiple projects while engaging employees to meet goals and aggressive deadlines. Passionate about creating processes, measurements and tools that drive efficiencies. Excels at implementing new ideas and enlisting the support of all team members. Ability to be agile in a rapid workplace change environment. Award winning reputation for excellence in quality control while ...
Tags for this Online Resume: Customer Service, Management, Teleconferencing, Adobe, Corporate Accounts, Microsoft, Project Management, Protocol, Quality, Quality Assurance
Customer Service Manager - 17 Years of Experience - Near 45044
Director, Call Center Operations * Planned, organized, directed and coordinated all department activities for centralized scheduling and the off-site messaging function for seven medical center locations. * Lead and directed a 166 seat call center, answering 1.2 million calls annually. Scheduled 863,000 patient appointments. * Enforced the Valid License Action Plan submitted for insurance services clients are in place in th...
Ideal Companies: Anthem, Humana Companies with a need for call center expertise.
Tags for this Online Resume: Customer Service, Automatic Call Distribution, Interactive Voice Response, Call Center Management, Staff Training and Development, Online Systems Implementation, call center, customer service, Training, Scheduling, Customer Service training
Customer Service Manager - 13 Years of Experience - Near 14701
(30 years proven experience seeking contract or employment from my Jamestown, NY Data Center) Posses over 100K in technology equipment and software. One of the largest US Based Call Center Operations (current self-employment Technical/Graphics AT&T Mobility Contract-Worker) In State-Of-the-Art Web Design, Content Management Systems (CMS), Voice Over IP (VOIP), Web Marketing & IT Management Since 1983 Beginning With All Curr...
Tags for this Online Resume: Networking, Accounting, Cisco, Java Programming Language, Microsoft .Net, Oracle, Transmission Control Protocol/Internet Protocol (TCP/IP), Unix, VAX, Accounts Receivable
General Manager / Operations Manager
SUMMARY Operations and General Management executive with more than 25 years of experience and strengths in leadership, sales, technical operations, call center operations, new product deployment, financial performance and the development and management of high performing teams. Consistent performance in meeting company profitability, subscriber counts, and customer and employee satisfaction goals.
Tags for this Online Resume: broadband, Sales, Home Health, Reliability, Video, Voice, Telecommunications, Budgetary, Complaints, Consulting
Project Manager/Program Manager - 15+ Years of Experience - Near 27526
Bringing programs in on-time, within budget that add stakeholder value
Ideal Companies: Blue Cross/Blue Shield, SAS, Wells Fargp, PNC, Citizens Bank, Wake Med Hospital
Tags for this Online Resume: Project Manager, Budget Development, Contract Negotiation, ECommerce, Risk Mitigation, Performance Management, Delegation, IT Governance, Project Audit, Program Management, Software Testing and Implementation, Relationship Management, Change Management, Project Planning, Quality Assurance, Impact Assessment, Software Development, Collaboration, Vendor Management, TIL, Order Management, ISO, Compliance, HIPAA, Sarbanes Oxley, Education, Training
Administrative Services Manager
in a high profile financial services organization. change Enacts without hesitation takes solid leadership strategic planning consulting and implementation. Customer Care Regulatory Compliance Growth Opportunities Cost Evaluation and Savings Business Process Outsourcing Employee Development Best requirements. Directed print vendors on required letter changes and conducted testing ensure compliance with technical requirement...
Tags for this Online Resume: Accounts Payable, Accounts Receivable, Management, Outsourcing, Risk Management, Risk Management Activities, Vendor Management, Accounting, Accounting Functions, Call Center
