Qualifications Summary Highly motivated Call Center Operations / Quality Assurance Professional with over twenty-five years experience. Diversified skill set including leading front line managers and staff collaborative project management and minimizing organizational risks. Proven leadership qualities, capable of solving complex problems and communicating effectively at all levels. * Ability to coach and develop optimal performance of managers and front line employees, including identification of performance trends, creating and implementing monthly development plans, and providing coaching and recognition * Talent for identifying and executing process-improvement recommendations aimed to reduce costs and maximize efficiency and productivity

Highlights:

• Audit
• Prime
• Business Requirements
• Internal Controls
• Management
• Quality Assurance
• Risk Control Management
• Test
• Capacity Planning
• Inventory