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Online Resumes with "Online Systems Implementation"
Customer Service Manager - 17 Years of Experience - Near 45044
Director, Call Center Operations * Planned, organized, directed and coordinated all department activities for centralized scheduling and the off-site messaging function for seven medical center locations. * Lead and directed a 166 seat call center, answering 1.2 million calls annually. Scheduled 863,000 patient appointments. * Enforced the Valid License Action Plan submitted for insurance services clients are in place in th...
Ideal Companies: Anthem, Humana Companies with a need for call center expertise.
Tags for this Online Resume: Customer Service, Automatic Call Distribution, Interactive Voice Response, Call Center Management, Staff Training and Development, Online Systems Implementation, call center, customer service, Training, Scheduling, Customer Service training
