Description
Summary of Qualifications * Two decades of IT experience with a prime focus on integrating, application design and architecture, development and implementation. * 15+ years hands-on experience in implementation, configuration and customization of CRM applications. * Lead role experience of over 10 years, 2+ years of management experience. * Widely experienced in all phases of Software Development Life Cycle. * Experienced in Requirement Analysis, Design and Development, Quality Control Testing, Maintenance and Support of Siebel, Client/Server and Web Applications. * Expert knowledge of all aspects of Siebel server architecture, installation, configuration, maintenance and performance tuning. * Solid knowledge of technologies such as SQL, PL/SQL, JavaScript, VBScript, XML, etc. * Multiple full lifecycle experience in CRM application deployment. * Lead role in upgrading multiple CRM Siebel environments. * Excellent technical, analytical and communication skills as well as ability to learn quickly in a dynamic environment. wstolyar@gmail.com responsible for maintaining and daily support of a highly customized Siebel 8.1 Financial Services CRM implementation with 2000+ application users in several geographically dispersed call-centers. Environment Siebel 8.1 Financial Services/CRM/Marketing * Responsible for daily management of a team of 4 to 5 support engineers (3 on-site + 2 offshore) with focus on providing 99%+ environment availability. * Played integral role in transition and migration activities of Catalyst-360 business-critical applications from The Hartford to UnitedHealth Group while maintaining availability SLAs and minimizing impact to quarterly enterprise release schedule. * Responsible for architecture design, planning and execution of infrastructure migration project involving multiple HA CRM environments while ensuring 100% business continuity as well as compliance with DR and regulatory requirements. * Managed acquisition, design and implementation of enterprise level monitoring software which helped identify major technical and performance issues, assisted in performing root cause analysis and reduced production incidents for critical business applications. * Key role in daily planning and execution of deployment activities for Enterprise, Interim and Minor releases. Ensured configuration and data integrity, researched and addressed deployment related issues and gaps, developed and executed remediation plans. * Identified and implemented multiple process improvements in daily support activities. * Ensured the team's continuous cross-training in various technologies we support. * Acted as a liaison to other IT teams (Development, QA, Environment Management) with focus on streamlining processes, reuse of services/environments and providing innovative solutions. * Responsible for day to day problem management. Identified and documented known issues, engaged other IT teams, vendor support and Expert Services to find suitable solutions and workarounds. Provided frequent updates to senior management. * Managed critical production incidents and provided metrics to senior management. Implemented incident management process to review/resolve recurring issues by negotiating requirements and performing root cause analysis. This helped achieve a decrease in the amount of critical incidents by 85%. * Researched and identified several software patches and quick fixes necessary to address ongoing issues as well as changing environment needs. Managed testing, certification and deployment efforts. * Played key role in implementing change management, SDLC and code deployment processes which reduced defects by 70%. * Responsible for production system VBF monitoring and alerting processes. Developed and implemented a suite of custom scripts for service/component/URL monitoring. Collaborated with Walter Stolyar 44 Radcliff Dr Cell: (215) 292-6193 other IT teams to create performance alerts as well as trend reports/dashboards for senior management. Key role in design development and implementation of a custom log monitoring software. The system is actively scanning application server logs and triggers alerts to the support team if critical errors are found. This resulted in reduction of critical incidents by 35%. * Closely participated in Siebel OpenUI upgrade process. Identified and resolved multiple upgrade and environment related issues. Managed resource and environment allocation IT team collaboration as well as upgrade performance tuning. wstolyar@gmail.com on multiple projects designing and implementing eBusiness solutions for major Pharmaceutical and Retail clients. As a key Siebel resource was involved in requirements analysis, design and deployment of several Siebel 7.7 Call Center and ePharma applications. As a technical team lead played major role in managing an off-shore IT team of 3 to 5 developers successfully implementing a number of client offerings. Environments Clients Multiple Siebel 6.3/7.7 Call Center and Multiple major US retail merchants, internet ePharma environments merchants, educational and government organizations * Worked closely with Client Services on requirements gathering and analysis. * Played an integral role in data modeling and design. * Designed and implemented interfaces for transmitting data to client's order processing system. * Researched, designed and implemented interfaces for credit card authorization and tax calculation for retail orders module. * Mentored a team of off-shore junior developers while successfully deploying many major client initiatives. * Played a key role in upgrading Siebel Call Center from v. 6.3 to v. 7.7. Later helped in upgrading Oracle database from 9i to 10g. * Designed and implemented inbound interfaces that allowed the client to manage product inventory and pricing in Siebel Call Center application. * Extensively used Siebel Tools to configure Siebel eBusiness application by creating required user interface, business and data layer definitions to implement different eBusiness solutions. * Researched and developed interface between Siebel and RightFax servers allowing outbound faxing from Call Center application. * Closely participated in the design and deployment of FirstLogic DQ and de-duplication module for Siebel application. * Participated in successful Disaster Recovery exercise. * Was responsible for the first in company deployment of Siebel Call Center in a virtual server environment with SSL. * Developed standards allowing Siebel Call Center users to manage their own passwords while enforcing minimum password complexity requirements. Walter Stolyar 44 Radcliff Dr Cell: (215) 292-6193 * Installed and configured Siebel Server Sync component allowing data to be synchronized between Siebel and the clients Exchange server. Designed configured and deployed a system of custom Work Flows and Business Services governing all major aspects of Call Center operations with emphasis on error handling and self- documentation. This design has since been accepted as the company standard. * Played major role in design and development of SmartScript and data load procedures. * Designed and implemented interface between Siebel Call Center and a third-party email server automating inbound email activity creation in Siebel. * Coordinated development efforts between internal systems group client's IT department outsourced provider and Siebel Professional Services to achieve optimal setup of the application. * Installed and configured ChartWorks and Actuate Report Server modules for several Siebel implementations. Provided ongoing Siebel application support (24x7) and maintenance of the Siebel environments including troubleshooting software problems application monitoring/tuning and performance improvement issue resolution work with the appropriate technical support groups. * Installed and tested Siebel patches and software upgrades and implemented backup and disaster recovery processes for Siebel environment. * Created interface between Siebel and WSI applications allowing for use of predictive dialing in outbound Call Center environment. Designed created and deployed a custom reporting system allowing management to monitor concurrent usage in multiple Siebel environments. This system provides email updates in pre-set intervals as well as allows for real-time monitoring. Closely worked with Siebel SupportWeb (later Oracle MetaLink) to help resolve multiple issues in Siebel vanilla and customized applications.
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