Description
Career Summary Clickspark, Henrietta, NY Responsible for all of the call center operations for two locations (Henrietta NY Manila, Philippines) supporting two different lines of business. Call Center Director (June 2016 to December 2016) Lead call center/operational teams in two locations ensuring (KPIs met on a consistent basis while providing the highest level of customer service. Responsible for all aspects of the call center operation including recruiting, hiring, training, and quality assurance. * Reduced costs by cross-utilizing staff across multiple campaigns * Implemented a new product line resulting in a 15% increase in revenue * Restructured new hire training program
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Unisys | Rochester That Provided Technical Help Desk Services Site Operations Manager | 3/2016 - 3/2016 |
| Xerox | Vice President Of Operations | 11/2012 - 3/2014 |
| Acs Inc | Vice President Of Operations Vice President And District Manager / As Regional Sales Manager | 11/2006 - 11/2006 |
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