SUMMARY Innovative service management professional with extensive experience in global organization, project management, service revenue profitability and delivery of best-in-class customer excellence. Areas of expertise: * Customer Retention Customer Service & Support Customer Relationship Management * Operations Management * Cross-Functional Team Leadership Productivity / Process Improvement * Call Center Operations * Team-building / Staff Training & Development

Highlights:

• Cross-Functional Team Leader
• NPS Champion
• Service Operations Management
• Project Management
• Customer Experience
• Improvements to Bottom Line