Description
Areas of Expertise * Client Relationships * Capability Maturity Model * Requirements Analysis * Technology Design/Development * Enterprise Resource Planning * Contracts/Sales * Technology Testing/Implementation * Iterative Development * Vendor Management * CRM Packages/Implementation * Benchmarking & Metrics * Outsourcing * Service & Delivery * Data Warehousing * Project Management * Change Management * Incident Management * Profit/Loss * Call Center Operations * Operational Efficiency * Strategic Planning
Accomplishments
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