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Online Resumes with "acd"
Telecommunications Specialist/Cisco VOIP Engineer
Looking for a Tier 2 or 3 Technical Support position or Cisco VOIP Engineer position.
Ideal Companies: AT&T, CBeyond, Verizon, Sprint., Any growing organization.
Tags for this Online Resume: Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL/VPN administrator, circuits, broadband services, ·Remote site telephony/data requirements (analysis, pricing, ordering, maintenance, problem determination/resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections
Network Engineer
JAY BURGE 7702 Harrington Woods Rd CHARLOTTE, NC 28269 (Cell) 704-778-6099 (Home) 704-717-8082 jburge50@gmail.com Summary of Qualifications: · 10 years Router/Switch : Installation, Configuration, Maintenance and Troubleshooting of Cisco routers and switches (Routers: 2514’s, 4700’s, 7206’s and 7513’s. Switches: Catalyst 1924’s, 3000’s, 5000’s, 5500’s and 5505’s. Supported Protocol: IP, IPX/SPX OSPF, RIP and SNMP....
Creative Copy Director with 15 years experience, New York City
I've done work in almost every category from CPG to lux, and broadcast to education. Though I've spent probably half my 15 years in fashion and beauty, I'm well-versed in (and study) every category and discipline in advertising and marketing - online, traditional, and integrated. Whether it's a project that needs a hands-on ACD to come in and right the ship or handle a project, or a Copywriter to help a team ideate or crank...
Customer Experience Executive - 35+ years experience - Connecticut
I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...
Ideal Companies: Any company dedicated to providing excellent Customer Service
Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume: Tampa, Customer Service Manager, Operations, Project Management
Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.
Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.
Ideal Companies: Google, Facebook
Tags for this Online Resume: Help Desk SME, Baltimore - Washington DC , ACD Call Center, Remedy, SLAs, FCR, SOPs, Knowledge Base, ITILv3, Processes, govt
Senior telecom desktop support technician - 20 years experience - Garden Grove
Looking for a challenging opportunity that fit my ability and work experience with upward mobility.
Tags for this Online Resume: Telecom ACD switch, telecom maintenance tech, versatile, telecom switch administrator, telecom & desktop maintenance tech
Experienced Leader of Virtual Teams - Telecommunications and Software
• More than 25 years of experience in telecommunications and computer technology • Over 10 years of experience building and leading virtual teams • Dual Masters degrees: Organizational Management and Business Administration • Expertise with organizing, leading, and managing people and projects in the US and Canada • Efficiently and effectively handling of vastly stressful and time constrained projects • Well versed in UNIX...
Tags for this Online Resume: Tampa, Management, MBA, Telecommunications, Unix, Linux, Leader
Customer Service Manager
Sales Manager - 8 Years of Experience - Near 33543
I'm an experienced Director of Admissions specializing in Workforce Management, CRM, Campus Vue, PeopleSoft, Citrix, VPN, Monet Anywhere, Calabrio, Harmony, Microsoft Office Suite
Tags for this Online Resume: Tampa, Workforce Management, Campus Vue, Citrix, VPN, ACD, ESM, Customer Service Levels
Sales Engineer
I am an experienced sales engineer with a background that spans a broad range of technologies, ranging from hardware (IBM mid-range, predictive dialing, PBX/ACD, IVR) to software (workflow, document/content management, call center, application development). My goal is to further my career, blending my experience in assisting customers to meet their business challenges and my technical skills, with the opportunity to learn ...
ACD/AD - 15 Years of Experience - Near 10034
Tags for this Online Resume: art director, ACD, funny, leader, brand marketing, UX, marketing, integrated marketing
