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Online Resumes with "acd"
Network Engineer
SUMMARY A flexible, organized and versatile IT Professional with 30 years of comprehensive knowledge of infrastructure support, voice/data technologies, hardware/software, architectures and platforms, consistently applying them to maximize productivity. Background includes developing and implementing technical solutions for financial organizations and industrial firms. Team player with strong technical and analytical skills...
Tags for this Online Resume: Financial, Financial Services, Services, Infrastructure, Local Area Network, Wide Area Network, Lan/Wan, Management, Benefits, Connectivity
Customer Service Manager
Summary Call center professional with over 20 years of call center and customer service experience and over 15 years of experience in a supervisory role. I am an excellent communicator who is empathetic and compassionate with a strong desire to help people. As you can see by my resume, I was with the same employer for over 20 years. You can count on me to be responsible, loyal, and dedicated. I would make positive contribut...
Tags for this Online Resume: Fraud, Litigation, ACD, Automatic Call Distribution, Call Center, Customer Service
Architect
Tags for this Online Resume: Call Center, Complaints, Motorola, Reliability, Quality, Quality Assurance, ACD, Automatic Call Distribution, Management, Email
Assistant Manager - 5 Years of Experience - Near 02860
Tags for this Online Resume: ACD, Automatic Call Distribution, Complaints, Management, Application Design, Call Processing, Distribution, Microsoft, Microsoft Outlook, Microsoft PowerPoint
Project Manager - 7 Years of Experience - Near 75002
SUMMARY OF EXPERIENCE * Managed teams interdependently and drove projects to successful completion, while managing deliverables within budget, time and resource constraints. * Excellent negotiation skills, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. * Project/Program Management, Business Management, Training, Finan...
Tags for this Online Resume: Management, Accounting, Financial Industry, Training, Project Management, Scheduling, ACD, Automatic Call Distribution, Billing, Arbitration, Dallas
Field Technician - 16 Years of Experience - Near 03301
SUMMARY: Communications technical support / analyst professional with extensive on-site telecommunication system customization, design, installation and customer relations experience. Areas of expertise include needs analysis, problem resolution, project / cost management, training and technical capabilities to implement business PBX systems, peripheral equipment, and software. Specialized in complex call center and auto-at...
Tags for this Online Resume: MANCHESTER, Concord, Laconia, Portsmouth, AVAYA, Siemens, Services, Wireless, ACD, Automatic Call Distribution
Customer Service Manager
Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...
Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution
Customer Service Supervisor - 1 Years of Experience - Near 11422
Summary Call Center Supervisor with over ten years of extensive experience in relationship management, business administration, strong communication, leadership and problem solving skills. Motivated leader and team player delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth. Areas of expertise include: Quality Assurance Client and Customer Service Staff Development Implementation ...
Tags for this Online Resume: Customer Service, Management, Payroll, Workforce Management, AVAYA, Forecasting, Genesys, Call Center, ACD, Automatic Call Distribution
Financial Manager, Branch or Department
SUMMARY OF QUALIFICATIONS * Extensive experience in credit management and call center operations. * Skilled at handling multiple tasks and projects simultaneously. * Effective problem-solver, Organizer, Team player. * Able to relate to people at many levels of business and management. * Successfully relocated and reestablished credit team form Baton Rouge to Atlanta and integrated into the Home Depot support infrastructure....
Tags for this Online Resume: Management, ACD, Automatic Call Distribution, Infrastructure, Vru, Accounting, Accounting Software, Data Warehouse, Firepond Contact Center, Payroll
Team Leader - 20 Years of Experience - Near 94062
Have been responsible for all IT needs of the organization in terms of strategy solution architecture products development for B2B/B2C project delivery Data Center Operations security and compliance. Track record of developing an IT vision and building a team to deliver it. Secure expense reduction by leveraging economy of scale new technologies implementation process re-engineering automation and consolidation of services....
Tags for this Online Resume: Infrastructure, ACD, Automatic Call Distribution, Services, Unix, Cisco, Product Development, Java Programming Language, Remedy, AVAYA
Clinical Regulatory Affairs
Tags for this Online Resume: Product Development, ACD, Automatic Call Distribution, Data Management, Management, Budgeting, Infrastructure, Quality Assurance, Surgical, Test
Network Engineer - 9 Years of Experience - Near 9410
Senior Network Collaboration Engineer / Consultant highlights * Large experience with Cisco Collaboration Solutions as CUCM and CME / CUC and CUE / IM&P / UCCX / UCCE / CVP / CUSP and so * Cisco Jabber deployments for all supported platforms and customizations * Cisco Jabber Guest solution implementation and support in an Expressway scenario * Cisco Unified VCS and Expressway solutions and MRA / B2B border deployments * Lar...
Tags for this Online Resume: Account Manager, Architect, Documentation, Infrastructure, Networking, Voice, Troubleshooting, Asynchronous Transfer Mode (ATM), Frame Relay, Lan/Wan, Collaboration, Cisco, Spark, UCCE, CUCM, UCCX
