Description
SUMMARY: Communications technical support / analyst professional with extensive on-site telecommunication system customization, design, installation and customer relations experience. Areas of expertise include needs analysis, problem resolution, project / cost management, training and technical capabilities to implement business PBX systems, peripheral equipment, and software. Specialized in complex call center and auto-attendant applications. Experience with computer hardware, software and networking. Self-directed quick learner possessing excellent interpersonal, team participation and leadership abilities. Selected Accomplishments * Designed, and project managed installation at Grovehill Medical Center in New Britain CT phone systems and call center applications. Systems included Hipath 4000 with multiple call centers and VoIP Phones in both Main buildings and several outlying locations, 4 Hipath 3000s. Multiple multi-layered Interalia XMU auto - attendants, and voicemails. * Designed Excel spreadsheets and formulas for customer to fill out, then import into proprietary software, reducing cost (15+ %) of labor to install systems. * Designed, contributed to project management, and installed town of Burlington Ma. multi-site systems including all schools, police, fire, and municipal buildings, with voice over IP at outlying areas. * Designed, participated in project management, and installed Fallon Clinic phone system and complex call center application. Installed first in area multi-layered Interalia XMU auto-attendant system without training. (over 120 different menus) * Built my own personal computer from ordering parts, building pc, and installing operating system & software. Accomplishments * Designed, and project managed installation at Grovehill Medical Center in New Britain CT phone systems and call center applications. Systems included Hipath 4000 with multiple call centers and VoIP Phones in both Main buildings and several outlying locations, 4 Hipath 3000s. Multiple multi-layered Interalia XMU auto - attendants, and voicemails. * Designed Excel spreadsheets and formulas for customer to fill out, then import into proprietary software, reducing cost (15+ %) of labor to install systems. * Designed, contributed to project management, and installed town of Burlington Ma. multi-site systems including all schools, police, fire, and municipal buildings, with voice over IP at outlying areas. * Designed, participated in project management, and installed Fallon Clinic phone system and complex call center application. Installed first in area multi-layered Interalia XMU auto-attendant system without training. (over 120 different menus) * Built my own personal computer from ordering parts, building pc, and installing operating system & software.
Accomplishments
Highlights:
Job Skills
Keywords
