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Online Resumes with "acd"
Director of Global Support Services - 20 Years of Experience - Near 27609
Areas of Expertise Call Center Operations Customer Service Delivery Budgeting & Planning Team Development Quality and Process Improvements Resource Management Staff & Client Relations Cost Reduction Measures Product Enhancements
Tags for this Online Resume: Budgeting, Customer Relationship Management, Operating Budget, Services, Training, Support, Technical Support, Global Support, Delivery, ACD, Quality, Leadership
General - 14 Years of Experience - Near 07631
A permanent position which utilizes my skills in Customer Services & Human Resources
Tags for this Online Resume: Benefits, Call Center, HR, Human Resources, Management, Complaints, Social Service, ACD
Manager
Summary Dynamic team builder and leader in Information Technology. Responsible for managing internal and external resources to integrate and leverage technology to support and improve all aspects of the business, including Wholesale Fabrics, Furniture, Drapery Hardware, Retail Furniture, CRM systems, Inventory Control, Warehouse Management systems, Distribution, Delivery Logistics, Sales, Purchasing, Accounting, Payables, R...
Tags for this Online Resume: Information Technology, ACD, Automatic Call Distribution, Management, Disaster Recovery, Local Area Network, Help Desk, Integrate, Interactive Voice Response, Inventory, Wholesale/Distribution, Retail, Furniture, Fabrics
Sales Manager - 4 Years of Experience - Near 77064
Career Summary Accomplished in corporate training, organizational productivity, reducing employee turnover, increasing revenue and profitability, discovering cost-saving solutions and overseeing company operations. Demonstrated proficiency in staffing, training and development, budgeting and CRM program management. Proven ability to lead a team. Deliver more than 40 presentations annually to national business groups and cor...
Tags for this Online Resume: Distribution, Pharmaceutical, ACD, Automatic Call Distribution, Management, Planning, Strategic Planning, Training, Account Management, Cms
Health Technologist - 15 Years of Experience - Near 60473
SUMMARY A graduate student with professional experience in healthcare environment and knowledge of technical support services. Experienced, knowledgeable, and dedicated healthcare professional that is committed to health management profession and to quality patient care. Communicate well with physicians, colleagues, patients and patient families, insuring continuity of patient care.
Tags for this Online Resume: ACD, Automatic Call Distribution, Nursing, Patient Care, VITAL SIGNS, CERNER, MediTech, Rehabilitation, 3M, Applications
Manager - 18 Years of Experience - Near 94904
SUMMARY * Content strategist and manager with demonstrated expertise in ensuring customer success via great content, and learnable product experiences. Over 18 years of technical communication and content design experience. * 10 years of experience as a manager of globally-dispersed technical writing and content experience design teams. Strong people-centered manager rated consistently high on manager effectiveness and peop...
Tags for this Online Resume: Management, Technical Writing, User Assistance, Content Strategy, Technical Documentation, Technical Documentation Manager, San Francisco, Content Design, Customer Success, San Rafael
Loan Counselor - 14 Years of Experience - Near 76060
Experienced professional with supervisory experience, a diverse mortgage background in areas of Collections, Bankruptcy, Foreclosure, QA monitoring, Loss Mitigation, VA Claims, Escrow- Flood, Taxes, and MPI insurance experience and mortgage file review. Strong analytical and planning skills combine with ability to coordinate the efforts of many to meet organizational goals. Key strengths include excellent organizational ski...
Tags for this Online Resume: ACD, Automatic Call Distribution, bankruptcy, Call Center, Cms, Management, Audit, Forecast, Load Balancing, Scheduling
Financial Specialist
Tags for this Online Resume: Retail, Call Center, ACD, Automatic Call Distribution, Consulting, Forecasting, Human Resources, Management, Marketing Management, Sales
Vice President / General Manager
Developed a new tested pad layout and implemented as a result of the SCAQMD effort. * Worked with existing and new cryogenic seal manufacturers to resolve leak issues and implement changes.
Tags for this Online Resume: Business Plan, Sales, Inventory, Accounting, Human Resources, Noise, ACD, Pump Applications, Automatic Call Distribution, P&L, Experienced Manager, Cryogenic Pump, Customer service, Sulzer, Plant Manager, Manufacturing, Oil and Gas
Contact Center and Unified Communication Senior Consultant - 12 Years of Experience - Utah
Professional Summary Over 12 years of international experience in Unified Communications and Contact Center field. Result-oriented professional is recognized for his commitment, expert technical background, communications skill and fast learning ability. Accustomed to working under pressure, with multiple projects simultaneously and short deadlines. Main skills/experience include: * Project Management * Customer Experience ...
Tags for this Online Resume: Computer Telephony Integration (CTI), Desktop Computer, Integrate, Interactive Voice Response, Professional Services, Services, Voice, Software, Software Development, ACD, Contact Center, Unified Communications, Avaya, Agile, Scrum, SIP, SOA, SaaS, Call Center
Telecommunications Sales Agent - 18 Years of Experience - Near 33177
Summary: Accomplished Solution Sales Expert in the Contact Center Software and Technology space 17+ years of Managing Complex Sales Cycles. A phenomenal Team Motivator and Leader. Passionate, Tenacious, and Results-Driven. A "make-it-happen" professional with the ability to build C-Level relationships by understanding key business challenges/applications and demonstrating how Enterprise Software Solutions can help to get mo...
Tags for this Online Resume: Remote Home Office, Enterprise Software, Contact Center Industry, Solution Sales, Business Development, Sales, Telecommunications, Channel Manager, Cloud Services, ISP, Call Recording, SaaS, UCaaS, Director of Sales
Project Manager - 15 Years of Experience - Near 60484
An experienced individual with considerable knowledge in project coordination, and project management implementation and integration of infrastructure initiatives. Strong communication and organizational skills which drives business results. Strengths include managing vendor relationships, and communicating with strategic partners and customers. Areas of expertise include the following: * IT Project Management (POS and Orga...
Tags for this Online Resume: ACD, Automatic Call Distribution, Billing, Order Entry, Microsoft Project, MS Project, Distribution, Documentation, Customer Service, Interactive Voice Response
