Description
SUMMARY * Content strategist and manager with demonstrated expertise in ensuring customer success via great content, and learnable product experiences. Over 18 years of technical communication and content design experience. * 10 years of experience as a manager of globally-dispersed technical writing and content experience design teams. Strong people-centered manager rated consistently high on manager effectiveness and people management skills, with a firm belief in empowering employees and helping them exceed their highest expectations. * Expertise in technical writing, embedded user assistance, online help systems, UI content, structured authoring, and managing content design teams. SAMPLES The following links showcase artefacts that reflect content strategies that I have helped define and execute at different organizations. http://help.autodesk.com/view/ACD/2017/ENU/ (The AutoCAD product help is a DITA-based search- driven content system. Help is in-product and contextual). ACAD Help is also available via Autodesk Knowledge Network https://knowledge.autodesk.com/support/autocad/learn-explore/ the facet-based content navigation paradigm was created in conjunction with the publishing team. I was involved in creating the required taxonomies.
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