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Online Resumes with "ACD Call Center"
A behind the scene Steve Jobs of Administrative Operations
Results oriented business professional with a perceptive, hard working work ethic. Conscientious, loyal, decision maker with strong leadership skills.
Ideal Companies: Xerox Corp.
Tags for this Online Resume: Customer Focused, Employee Development, Process Streamlining, Performance Tracking
Avaya Telephony Professional
Telecommunications Professional with over 18 Years Experience in the design, development, implementation, programming, and support of Avaya telephony services and infrastructure related to voice communications.
Tags for this Online Resume: Avaya, Telephony, PBX, Telecom
Highly motivated PBX Tech
Certified Nortel PBX Tech./Administrator with 10+ years of experience in Moves, Adds, Changes and Repairs along with Customer Service and Call Center environment experience. Very efficient in problem resolution and repair implementation with Meridian MAX ACD/Call Center, Voice Mail Administration, strong communication and interpersonal skills. Highly organized and effective in self-managed or team member project(s) with a ...
Tags for this Online Resume: Telecommunications
Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.
Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.
Ideal Companies: Google, Facebook
Tags for this Online Resume: Help Desk SME, Baltimore - Washington DC , ACD Call Center, Remedy, SLAs, FCR, SOPs, Knowledge Base, ITILv3, Processes, govt
Telecomm Specialist - 20 Years of Experience - Near 80923
IT professional with years of experience in various roles. Looking for a Full-time or Contract-to-hire position as an Avaya PBX Administrator, Telecom Analyst or IT Support Specialist.
Ideal Companies: GE Johnson, LexisNexis, Compassion International, Progressive, Focus On The Family, City of Colorado Springs,
Tags for this Online Resume: Telecom, Avaya, PBX, MCSE, Desktop Support, Microsoft Office, Documentation, Team Player, Communication Manager, Avaya Site Administration, Windows 7, Windows 8, Server 2008, Server 2012, Verint, Uptivity, Call Center, Agent Login, Voicemail, Ayava Aura, AVST, VDN, Vector, Route Pattern, Trunk Group, Media Gateway, EC500
Network Engineer
SUMMARY A flexible, organized and versatile IT Professional with 30 years of comprehensive knowledge of infrastructure support, voice/data technologies, hardware/software, architectures and platforms, consistently applying them to maximize productivity. Background includes developing and implementing technical solutions for financial organizations and industrial firms. Team player with strong technical and analytical skills...
Tags for this Online Resume: Financial, Financial Services, Services, Infrastructure, Local Area Network, Wide Area Network, Lan/Wan, Management, Benefits, Connectivity
Operations - 20 Years of Experience - Near 75442
SUMMARY OF QUALIFICATIONS * 30 years of experience in telecommunications and network systems, installation (turn-key), maintenance, upgrade, repair and project management. * 25 years of experience in data network installation and maintenance. * 20 years of experience in management, sales, complete project planning and installation supervision for telecom and data systems. * Fully involved in ACD / Call Center setup, rollout...
Tags for this Online Resume: AVAYA, Distribution, Infrastructure, Microsoft, Microsoft Windows, Project Planning, Security, Telephony, AT&T, SBC, Nortel, Avaya, CS 1000, Symposium, Contact Center, Call Center, IVR, Microsoft, Server
Insurance Sales Representative - 10 Years of Experience - Near 75115
Qualification Summary I am an energetic personable professional experienced customer care specialist working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, Committed to superior customer service. Confident and poised in interactions with individuals at all levels. I am detailed-oriented, resourceful in completing projects, and able to mult...
Tags for this Online Resume: Underwriter, Collection, Problem Solving, Quality, Quality Assurance, Repayment Plans, Retention, Reviews, Sales, Services
